Event Account Manager

About Lakes Region Tent & Event

Founded in 2009, Lakes Region Tent & Event (LRT&E) has grown into the premier event rental company in our area. We are known for a distinctive customer experience built on attentive service and a high level of professionalism.

Our state-of-the-art equipment lets us offer the cleanest tents in our market, paired with the widest range of rental products available locally. Together, they provide the backdrop to life's special moments.

Four core values guide the world-class service we're known for:

• Customer First
• Respectful
• Team Player
• Heads-Up

Position Overview

The Account Manager is the main point of contact between LRTE and our core clients, including venues, event planners, schools and colleges, and commercial accounts. You'll build strong, long-lasting relationships by combining our high level of service with deep product knowledge.

You'll assess each client's needs and find ways to meet or exceed them, then make sure those needs are carried accurately to every internal department. When an issue touches the customer's experience, you own it through to resolution.

Key Responsibilities

Client Development

• Respond promptly to new inbound inquiries from prospective repeat customers.
• Identify and pursue new potential clients, learning their vision and educating them about LRTE and our offerings.
• Guide clients through our full range of products and services, and prepare accurate quotes.
• Set and meet sales goals and initiatives for new/repeat customers.

Account Management

• Manage a portfolio of repeat accounts, including residential, venues, planners, schools and colleges, commercial clients, and washing services.
• Build lasting relationships through clear, frequent communication, mutual trust and a consistent ability to meet client requirements.
• Reach out proactively for new and renewing orders, including annual events.
• Anticipate potential issues before clients raise them, and capture great ideas clients share.
• Recommend upgrades that fit each client's vision and support revenue growth.
• Meet with clients in person when needed (Showroom Visits)
• Communicate problem areas to the right people and drive quick resolutions.
• Follow up on balances due across your client portfolio.

Sales Pipeline & Systems

• Manage the full sales cycle: prospecting, quoting, ordering, finalizing, accounts receivable and renewal.
• Become proficient in Rentopian, our rental software, using it to automate activity and manage tasks for your quotes and orders.
• Become proficient in PartyCAD, turning client concepts into layouts and diagrams for both the client and our operations team.
• Keep existing orders current, including updates, layouts, notes, and permitting and insurance needs.

Order Finalization & Operations Hand-off

Finalize and hand off every order to Operations between 28 and 14 days before the event, ensuring:

· All required information is complete and accurate.

· All order notes are current and comprehensive.

· All quantities and product selections are confirmed.

· All event layouts are finalized.

· All client agreements are signed.

· All linens are ordered.

Growth & Culture

· Stay informed about industry trends and competitor offerings.

· Continuously develop your sales skills and product knowledge.

· Demonstrate our core values through your actions, decisions, and interactions.

· Perform additional duties as assigned by management.

Qualifications

· Strong interpersonal and problem-solving skills.

· Proven ability to build and maintain meaningful client relationships.

· Excellent verbal and written communication skills.

· Commitment to delivering exceptional customer service.

· Strong self-motivation, organization, and time-management skills.

· Collaborative, team-oriented approach.

· Genuine interest in industry trends and emerging opportunities.

· Enthusiasm for the event industry.

· Proficiency in Microsoft Office applications.

· Ability to quickly learn and navigate new software systems.

Preferred: experience in sales, account management or the event industry, and comfort learning new software tools.

Pay: $49,920.00 - $62,400.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Work Location: In person