Laboratory Account Management Associate

Position

Account Management Associate

Employer

Infiniti Labs, Inc. (a subsidiary of Labarium Diagnostic Systems, Inc.)

Department

Commercial — Client Services

Reports To

Patient Service & Client Service Associate (team lead), within the Commercial organization led by the Chief Commercial Officer

Direct Reports

None

Location

Tampa, FL (Corporate Headquarters, on-site)

Employment Type

Full-Time, Hourly

FLSA Classification

Non-Exempt (Hourly)

Schedule

Monday–Friday, 8:30 a.m.–5:00 p.m. ET (8 hours plus an unpaid 30-minute meal break); other shifts as scheduled

Compensation

Competitive; commensurate with qualifications and experience

Posting Date

October 29, 2026

ABOUT US

Labarium Diagnostic Systems, Inc. is a clinical laboratory services company headquartered in Tampa, Florida, building a national footprint through the acquisition and integration of CLIA-certified, CAP-accredited laboratories, including Infiniti Labs and Apex Labs.

Positioned as "The Healthcare Decision Company," Labarium pairs high-quality toxicology, molecular/PCR, urinalysis and chemistry, and pharmacogenomic testing with an AI-powered clinical decision support platform that turns laboratory results into actionable clinical information. Laboratory and operations staff are employed by Infiniti Labs, Inc., a Labarium subsidiary.

POSITION SUMMARY

The Account Management Associate supports an assigned group of client provider offices after they begin sending testing to the laboratory. The associate keeps accounts set up correctly, resolves issues quickly, monitors service quality, and makes sure clients have what they need to work with the laboratory smoothly.

KEY RESPONSIBILITIES

Account Support

• Serve as the day-to-day contact for assigned client accounts.
• Maintain account setup, provider lists, portal access, and result delivery preferences.
• Resolve client issues with orders, results, supplies, and billing in coordination with internal teams.

Service Quality

• Monitor requisition errors, rejected specimens, and turnaround issues by account, and help clients correct them.
• Conduct check-ins with client offices and document feedback in the CRM.

Onboarding Support

• Help onboard new clients, including training office staff on requisitions, specimen collection supplies, and portal use.

COMPLIANCE & REGULATORY RESPONSIBILITIES

• Never offer gifts, meals outside of company policy, free services, staff, or anything else of value to client offices.
• Provide clients only those supplies used solely to collect, process, and transport specimens to the laboratory.
• Never suggest tests to order or complete test selections or diagnosis codes on a requisition.
• Complete compliance, HIPAA, and safety training at hire and annually, and follow the Code of Conduct and all company policies.
• Access, use, and disclose protected health information (PHI) only as needed for the job, and report any suspected privacy or security incident immediately to the HIPAA Privacy Officer.
• Report suspected violations of law, regulation, or policy to a supervisor, the VP of Legal, HR & Compliance, or the compliance hotline. Retaliation against good-faith reporters is prohibited.

QUALIFICATIONS

Required

• High school diploma or equivalent; bachelor's degree preferred.
• 2+ years of customer service or account support experience in healthcare.
• Strong phone, written, and organizational skills.

Preferred

• Clinical laboratory client services experience.
• CRM software experience.

CORE COMPETENCIES

◆

Client Focus

◆

Communication

◆

Problem Solving

◆

Organization

◆

Follow-Through

◆

Integrity

WORK SCHEDULE & ENVIRONMENT

Regular business hours at the Tampa location are 8:30 a.m. to 5:00 p.m. Eastern Time: an 8-hour workday plus an unpaid 30-minute meal break. Employees work in person on premises during these hours unless a change in shift, remote work, or flex time is approved by their supervisor and Human Resources.

This is a non-exempt (hourly) position. Employees record all hours worked and clock out and back in for the 30-minute meal break, during which they are fully relieved of duty. Overtime must be approved in advance and is paid as required by law.

Work is performed in an office environment at the Tampa location, with periodic time in laboratory areas. The role requires extended computer use and occasional lifting of up to 15 lbs.

CONDITIONS OF EMPLOYMENT

• Successful completion of a background check, and verification of education, licensure or certification, and employment history as applicable.
• Screening against federal healthcare program exclusion lists (HHS-OIG List of Excluded Individuals/Entities and SAM.gov). Excluded individuals are not eligible for employment.
• Verification of eligibility to work in the United States.
• Completion of required compliance, HIPAA, and safety training.

HOW TO APPLY

Please submit a resume and a brief cover letter describing your interest in the Account Management Associate position to

[email protected]

, with "Account Management Associate" in the subject line.

EQUAL OPPORTUNITY

EMPLOYER

Infiniti Labs, Inc. and Labarium Diagnostic Systems, Inc. are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Reasonable accommodations are available to qualified applicants with disabilities upon request.

This job description describes the general nature and level of work for this position and is not an exhaustive list of duties. It does not create a contract of employment; employment is at-will.