Operations Analyst, Housing

About Us

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Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia.

We offer more than 190 undergraduate, graduate, and doctoral degrees to empower over 50,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe.

Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision.

Come Take Flight at KSU!

Location

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(Primary Location for Job Responsibilities) Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Our Marietta campus is located at 1100 South Marietta Parkway, Marietta, GA 30060.

Job Summary

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Manages the day-to-day logistics of housing software, applications, and technological aspects of housing and residence life administration (Banner, StarRez, eRezLife, etc.). Primary responsibilities include overseeing housing and residence life software, technology services, and card services. Additionally, supports conference housing and may serve as a project manager for summer housing and turn processes.

As a key administrator that manages all system logistics, activities, updates, and acquisitions, and also develops and creates reports for the various offices of Housing and Residence Life.

Responsibilities

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KEY RESPONSIBILITIES:

1. Oversees housing technology functions (i.e., StarRez and eRezLife) and coordinates with other campus departments as it relates to the systems to create a seamless residential student experience

2. Creates distribution lists for communications with residents, automates StarRez logistics and functions, develops and creates housing application processes, provides data and analytics on various departmental activities

3. Collaborates with UITS on backend management of the department technology resources and serves as the point of contact to conduct and implement updates, provides staff training

4. Creates and updates staff manuals for training purposes for all programs and technology used by department staff and conducts regular audits to ensure all processes are being followed and adequate information is being recorded

5. Develops all front door access security and controls to include campus building lockdown and emergency closure and function of lock systems and building access

6. Helps to resolve and troubleshoot Wi-Fi for KSU Housing and Residence Life

7. Serves as the point of contact and manager for FormStack software to include creating forms, reports, surveys, and data collection

8. Serves as the chief administrator for housing technology and all software development and implementation

9. Oversees and coordinates with UITS on the computer and phone logistics for the entire department and support office relocations to ensure that all Housing and Residence Life offices are functional with the appropriate computer technology, phones, etc.

10. May support the management of Housing and Residence Life website and email accounts to ensure that students, stakeholders, and families receive the appropriate communications and notifications (to include after-hours)

11. Supports the department leadership in developing strategies to advance coordination and organizational communication with all departments and to improve staff efficiency, flow, and problem-solving

12. Works with campus and community partners to ensure a Summer Conference Housing program is in place, to include room assignments, billing, on-site services and support staff necessary for the program

13. Works with department leaders, staff and contracted services to implement an efficient process to manage the Turn process utilizing the StarRez software package

Required Qualifications

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Educational Requirements

Bachelor's degree from an accredited institution of higher education in related field or an equivalent combination of relevant education and/or experience

Required Experience

Four (4) years of experience in technology support, customer service and/or related work experience

Preferred Qualifications

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Preferred Experience

Experience in Higher Education

Experience in Residential or Commercial Housing

CRM experience and data entry

Software troubleshooting

Proposed Salary

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The budgeted salary is $49,320 - $65,000 per year. Offers are based on relevant experience. Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and more!

Visit- https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities

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ABILITIES

Able to work in a fast-paced environment

Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE

Working knowledge of StarRez and eRezLife or similar software packages

SKILLS

Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

Strong attention to detail and follow up skills

Strong customer service skills and phone and e-mail etiquette

USG Core Values

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The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

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Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study.

To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, [email protected].

Other Information

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This is not a supervisory position.

This position does not have any financial responsibilities.

This position will not be required to drive.

This role is considered a position of trust.

This position does not require a purchasing card (P-Card).

This position may travel 1% - 24% of the time.

Background Check

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• Standard Enhanced + Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment.

Applicants for positions of trust with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf