Master Scheduler/Customer Service Representative

About Kendrick Plastics

Kendrick Plastics is a Tier 1.5 automotive supplier built to move fast, think smart, and deliver results. We operate in the sweet spot between large Tier 1 suppliers and traditional Tier 2 manufacturers, giving our customers the best of both worlds: full-service capabilities backed by the speed, flexibility, and personal attention of a smaller company.

Our products are featured on some of North America's best-selling vehicles, and our team brings decades of expertise in engineering, manufacturing, and operations. We're built differently: leaner, faster, and focused on winning.

About The Role

Kendrick Plastics is seeking a Master Scheduler to manage customer demand, shipping schedules, inventory planning, and customer-specific requirements while ensuring exceptional customer performance ratings. You will maintain strong customer relationships, support operational excellence, and ensure on-time delivery in a fast-paced automotive manufacturing environment.

What You'll Do ✅ Manage customer demand planning, forecasting, and inventory levels ✅ Monitor customer EDI and ERP systems, identifying and resolving issues that may impact delivery performance ✅ Coordinate customer shipment schedules, delivery routing, and order maintenance ✅ Serve as a customer point of contact and provide proactive communication regarding delivery risks and supply concerns ✅ Track inbound and outbound premium freight costs ✅ Collaborate with customers, suppliers, and internal teams to resolve issues quickly and effectively ✅ Develop inventory plans for raw materials, WIP, and finished goods ✅ Maintain ERP data integrity, item parameters, customer information, and product data ✅ Establish and maintain freight routing strategies to meet delivery and cost objectives Minimum Qualifications ✔ Bachelor's degree in Supply Chain Management, Industrial Engineering, Business Administration, or a related field OR ✔ 5+ years of experience in production scheduling, customer scheduling, or master scheduling within a manufacturing environment ✔ Experience with ERP systems and scheduling software (Plex experience is a plus) ✔ Strong analytical, planning, and problem-solving skills Preferred Qualifications ⭐ Automotive manufacturing experience ⭐ Advanced Microsoft Excel skills, including pivot tables, macros, and data visualization ⭐ Experience in high-volume, fast-paced production environments ⭐ Strong written and verbal communication skills ⭐ Proven ability to work effectively with customers, suppliers, and cross-functional teams Your Work Matters.

So Do You. At Kendrick Plastics, we invest in our people the same way we invest in our products: with care, intention, and a long-term view.

Benefits

Include 401(k) with 6% company match Health, dental, and vision insurance HSA with employer contribution Generous paid time off programs Life insurance 👉 Apply today and help drive the future of automotive manufacturing with Kendrick Plastics. #Hiring #SupplyChain #DemandPlanning #CustomerService #AutomotiveJobs #ManufacturingJobs #ProductionPlanning #Logistics #ERP #KendrickPlastics