Restaurant Operations Manager

Job Description

Karma's Kitchen is seeking an experienced, organized, and results-driven Restaurant Operations Manager to oversee daily restaurant activities and ensure efficient, high-quality service. The successful candidate will coordinate front-of-house and kitchen operations, supervise employees, monitor financial performance, manage inventory, and maintain excellent food quality and customer satisfaction.

This role requires strong leadership, effective communication, and the ability to improve operational processes while creating a welcoming environment for guests and employees.

Key Responsibilities

• Oversee daily restaurant operations to ensure smooth and consistent service.
• Coordinate front-of-house, kitchen, and beverage-service activities.
• Supervise department supervisors and team members to maintain operational standards.
• Develop staff schedules, assign responsibilities, and ensure adequate shift coverage.
• Recruit, train, coach, and support employees to improve performance.
• Establish operational procedures and ensure employees follow company policies.
• Monitor food quality, presentation, portion consistency, and order accuracy.
• Ensure guests receive friendly, professional, and attentive customer service.
• Handle customer complaints and operational concerns promptly and effectively.
• Maintain cleanliness, sanitation, and organization throughout the restaurant.
• Ensure compliance with applicable food safety, health, and workplace safety regulations.
• Monitor inventory levels and coordinate purchasing of food, beverages, and supplies.
• Maintain accurate stock records and implement effective stock rotation practices.
• Reduce food waste and control unnecessary operating expenses.
• Monitor sales figures, labor costs, and overall operational performance.
• Assist with budgeting, expense management, and financial reporting.
• Analyze operational results and identify opportunities to improve efficiency and profitability.
• Oversee point-of-sale (POS) procedures and appropriate cash-handling practices.
• Coordinate opening and closing procedures and ensure daily checklists are completed.
• Manage communication between kitchen staff, servers, supervisors, and senior management.
• Monitor equipment and facility conditions and arrange maintenance when required.
• Support menu updates, promotions, special events, and customer engagement initiatives.
• Resolve staffing challenges and workflow issues in a professional manner.
• Prepare regular operational reports and provide recommendations to senior management.
• Encourage teamwork, accountability, and a positive workplace culture.
• Implement improvements to service speed, employee productivity, and customer satisfaction.

Qualifications and Skills

• Previous experience in restaurant operations management or a similar hospitality leadership role.
• Strong leadership, organizational, and team-management skills.
• Excellent communication and interpersonal abilities.
• Thorough understanding of restaurant operations and service standards.
• Knowledge of food safety, sanitation, and workplace health requirements.
• Experience with inventory control, purchasing, and supplier coordination.
• Understanding of labor scheduling, cost control, and expense management.
• Familiarity with POS systems, sales reports, and restaurant management software.
• Ability to recruit, train, motivate, and evaluate employees.
• Strong problem-solving and decision-making abilities.
• Excellent customer service and conflict-resolution skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to operational consistency.
• Flexibility to work evenings, weekends, holidays, and varied shifts as required.
• Relevant hospitality education, management training, or professional certifications are an advantage.

Benefits

• Competitive compensation based on experience and qualifications.
• Opportunities for professional development and career advancement.
• Supportive and collaborative working environment.
• Potential employee meal benefits, subject to company policy.
• Additional benefits may be available according to company policy and employment terms.

Ideal Candidate

The ideal candidate is a proactive and dependable hospitality professional who can manage complex daily operations while maintaining high standards of food quality, customer service, and employee performance. They should be comfortable leading teams, analyzing operational results, controlling expenses, and resolving challenges efficiently.

A successful Restaurant Operations Manager at Karma's Kitchen will lead by example, communicate effectively, and continuously seek ways to improve restaurant performance while creating a positive experience for guests and employees.

Pay: $22.00 - $28.00 per hour

Expected hours: 36.0 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person