Product Manager, Vice President - AEP Enablement Services

JOB DESCRIPTION

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager, Vice President in Acquisition Enablement Platform team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

You will translate strategy into clear epics, user stories, and acceptance criteria, balancing speed-to-market with operational excellence and risk management.

You will coordinate go-to-market readiness with partners, ensuring documentation, training, and support models are in place for a smooth launch and sustained performance. You will champion platform reliability by partnering on non-functional requirements, monitoring, incident learnings, and roadmap investments that improve scalability and stability over time.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Define API requirements and integration needs by understanding platform services, data flows, contracts (e.g., REST/JSON), and downstream/upstream dependencies.
• Translate business needs into technical specifications (functional + non-functional), including performance, resiliency, scalability, observability, and security requirements.
• Communicate effectively with engineering teams—clarifying scope, tradeoffs, sequencing, and acceptance criteria to enable predictable delivery.
• Partner with architects and engineering leaders to evaluate solution options, discuss design choices, and understand platform impacts (e.g., reusability, maintainability, latency, and operational risk).
• Assess and manage platform impacts of product decisions, including dependency management, versioning/backward compatibility, migration considerations, and change management.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strong technical acumen, with the ability to understand APIs, service integrations, data flows, and to translate business needs into clear technical requirements.
• Demonstrated ability to communicate technical specifications and tradeoffs effectively with engineering teams to drive alignment and execution.
• Ability to collaborate with architects and engineers on solution design, including understanding platform impacts (scalability, resiliency, stability, and reliability).
• Data-driven mindset with experience defining success metrics and using dashboards/analytics to measure outcomes (e.g., conversion, adoption, reliability, cost).
• Excellent stakeholder management and influence skills, able to align cross-functional partners around priorities, sequencing, and delivery commitments.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience building or scaling platform products, including API-first and integration-heavy capabilities.
• Familiarity with architecture and design patterns for distributed systems (e.g., microservices, event-driven integrations) and the ability to partner effectively with architects.
• Demonstrated success driving products with a focus on scalability, resiliency, stability, and operational excellence (e.g., monitoring/observability, SLAs/SLOs, incident learnings).
• Experience working in Agile delivery environments, including backlog management, sprint planning support, and iterative release execution.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity

Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.