Payments- XDLC Transformation- Product Manager- Vice President

JOB DESCRIPTION

You enjoy shaping the future of product delivery as a core leader on a small, high-impact team—driving transformation across one of the world's largest payments businesses and partnering directly with senior leaders across every Payments' product line.

As a Product Manager Vice President on the Payments XDLC Transformation team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. You will lead the launch of cross-functional pilot Pods, apply AI and analytical tools to derive insights from how Payments teams work today, and translate those insights into the new target operating model for the Payments PDLC.

You act as the voice of our “customer”—Payments product, engineering, design, risk, and controls teams—and drive measurable improvements in speed, quality, predictability, and auditability. With broad exposure across the Payments' product lnes, you will shape and personally advance a Payments-wide transformation agenda.

Payments XDLC Transformation is a Payments-wide initiative to establish a predictable, scalable, and auditable product delivery operating model by embedding AI / agentic tools and updated ways of working across a common lifecycle. The program scope spans both the Product Development Lifecycle (PDLC) and the Software Development Lifecycle (SDLC) for all of JPMC's Payments business.

Job responsibilities* Lead build-out of the new target operating model for the Payments PDLC, defining lifecycle stages, roles (human + agent), decision rights, governance / RACI, and how work flows across PDLC and SDLC from ideation through production support

• Lead end-to-end launch and iteration of cross-functional pilot pods, including rollout, feedback loops, office hours, and expansion from MVP toward broader adoption across Payments
• Apply AI and analytical tools (e.g., GenAI assistants, agentic workflows, BI / data tooling) to derive insights from pod activity, lifecycle telemetry, and practitioner feedback—turning those insights into operating-model direction and roadmap decisions
• Develop the strategy and vision for the Payments XDLC operating model, lifecycle standards, and ways of working—translating them into a pragmatic roadmap that delivers measurable value to Payments product and engineering teams
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Partner with risk, controls, compliance, and architecture to embed “built-in” controls (e.g., automated evidence, standardized guardrails) directly into operating model and lifecycle standards to improve auditability and reduce operational risk
• Collaborate with product-line and technology leaders across Payments to align the XDLC roadmap with business priorities, and coach / mentor the team members on product craft and transformation delivery

Required qualifications, capabilities, and skills* 5+ years of experience or equivalent expertise in product management or a relevant domain area e.g., platform / developer-experience product, AI product, enterprise technology transformation, change management)

• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Hands-on experimenter with current GenAI and agentic concepts (e.g., tool / function calling, workflow orchestration, retrieval, evaluations) and how to apply them safely in enterprise environments
• Strong relationship and interpersonal skills with the ability to build trusted partnerships and influence senior business and technology executives
• Independent, “go-getter” orientation—comfortable operating with ambiguity on a small team and personally driving outcomes end-to-end
• Excellent written, verbal, and executive-level presentation skills; able to translate complex technical topics into clear narratives for both technical and non-technical audiences
• Experience leading cross-functional teams and partnering with engineering, design, risk, and controls partners to deliver high-quality outcomes

Preferred qualifications, capabilities, and skills* Demonstrated prior experience working in a highly matrixed, complex organization

• Prior Product experience within Payments or the broader CIB, including familiarity with end-to-end payment flows and modern payments capabilities
• Experience leading change management or transformation programs in a highly matrixed, complex organization within financial services or another regulated industry
• Experience shaping and scaling operating models, lifecycle standards, or developer experience programs used by internal engineering and product teams
• Working knowledge of modern agile product delivery models and software engineering practices (e.g., Scrum, SAFe, DevOps, CI/CD) across the PDLC and SDLC
• Proficiency using AI tools and platforms in day-to-day work for operational efficiency
• Undergraduate or graduate degree in Economics, Finance, Math, Computer Science, Engineering, or a related field

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.

The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.