IT Manager (Sightline Information Technology)

Affiliated Office Address

Baltimore, MD, United States

Requisition ID

122756

Date Created

October 12, 2026

Job Family

Information Systems, IT

Job Subfamily

IT Management

Job Function

Information Technology

Exempt Status

Exempt

Shift Type

Full Time

Schedule

Monday - Friday 8:30 a.m. to 4:30 p.m.

Worksite

02-MD:Mount Washington Campus

Work Modality

Remote: Not on-site or < 10% of hours worked on-site

We are seeking an*IT Manager* who will be responsible for the day-to-day provision of a range of IT services for a department or unit, or responsible for a single function for the university, health system, or both. Works with departmental administrative and/or academic leadership or senior IT leadership to develop and implement plans for service delivery in support of organizational operations.

Represents departmental leadership in divisional and interdivisional meetings related to IT policies and operations.

Leads projects of varying complexity, which may include those requiring multi-disciplinary coordination and significant vendor collaboration. Has day-to-day responsibility for a variety of technologies and applications with a focused customer base, or a focused set of technologies with a wide and diverse customer base.

The manager will supervise frontline IT professionals, act as a resource for staff including providing technical guidance and may have some hands-on responsibilities. Recognized as an expert in the group’s supported technologies.

Specific Duties & Responsibilities

Strategy & Planning

• Provide input and recommendations to and/or formulate plans. Take direction from leadership to implement those plans for the success of the unit.
• Applies an awareness of the organization’s needs, and the larger technology landscape of the institution to implement technology solutions that meet departmental needs.
• Help establish budgetary goals and provide input towards priorities. May develop the IT operations budget.
• Participate in the establishment of technology policies and practices and implement them to ensure security and regulatory compliance.

Relationship Management

• Represent organizational IT, academic or administrative leadership, in meetings related to IT policies and procedures across the institution.
• Manage the customer relationship and satisfaction, and adherence to service level agreements.
• Create and promote a culture of excellent customer service.
• Maintain relationships with the customer base to better understand needs and address organizational goals.
• Establish and maintain ties with colleagues throughout the institution to ensure optimal collaboration and coordination of effort.
• Maintain relationships with technology vendors for the department.

Project/Produce Responsibility

• Within functional scope, responsible for the design, development, and application of technical solutions that satisfy customer needs and are essential to the ongoing operations of the department or IT function.
• Manage multiple IT projects that impact the department or IT function, including requirements gathering, planning, delegation of component tasks to team members, and monitoring progress toward completion.
• Actively participates in group’s delivery of services as needed.

Staff Management

• Recruit, develop, retain, organize and manage performance of staff.
• Assign tasks, monitor progress, and provide guidance.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's Degree.
• Five years of progressively responsible IT-related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Demonstrated experience leading enterprise reporting or business intelligence delivery and directing the day to-day work of analysts, developers, engineers, or comparable technical staff.
• Working knowledge of SQL, data models, data quality, security/access concepts, SDLC controls, testing, and reporting quality practices.
• Hands-on Workday reporting experience, including custom reports, calculated fields, dashboards/worklets, security sharing, tenant migration, and testing; and advanced Power BI experience, including solution design, modeling, DAX/Power Query, publishing, usability, and performance review.
• Experience with Workday Prism Analytics, Workday Worksheets, Microsoft Fabric, Azure data services, or enterprise lake house patterns is strongly preferred.

Classified Title

IT Manager

Job Posting Title (Working Title): IT Manager (Sightline Information Technology)

Role/Level/Range: ATP/04/PF

Starting Salary Range: $87,635 - $153,545 Annually (Commensurate w/exp.)

Employee group: Full Time

Schedule: Monday - Friday 8:30 a.m. to 4:30 p.m.

FLSA Status

Exempt

Location: Remote

Department name: Sightline

Personnel area: University Administration

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins University’s salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications.

Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position.

If permitted, equivalencies will follow these guidelines

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University.

In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity

Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law

https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711.

For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit: https://accessibility.jhu.edu/.

Vaccine Requirements

Johns Hopkins University requires all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination.

This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers.

Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.