Operations Manager

Janene’s Bridal Boutique | Alameda & San Francisco, CA

Job Type: Full-Time Schedule: Weekends Required Location: Primarily Alameda, CA, with on-site management at our San Francisco location as needed

About Janene’s Bridal Boutique

At Janene’s Bridal Boutique, we believe finding your wedding dress should be one of the most memorable and special experiences of your wedding journey. Our mission is to help every bride discover a dress that reflects her vision, celebrates her individuality, and makes her feel absolutely beautiful.

We pride ourselves on providing an exceptional, personalized, luxury bridal shopping experience. We are looking for a passionate, organized, and results-driven Operations Manager to help lead our two boutique locations in Alameda and San Francisco.

Position Overview

The Operations Manager will oversee the day-to-day operations, performance, and overall success of both Janene’s Bridal Boutique locations, with a primary focus on our Alameda location. Both boutiques operate under similar business models and standards, and the Operations Manager will be responsible for ensuring consistency, efficiency, and excellence across both locations.

This individual will work closely with the CEO to execute business goals, strengthen operational systems, develop and motivate our team, and ensure every aspect of the business is running smoothly.

The ideal candidate is a natural leader who thrives in a fast-paced retail environment, has a strong business mindset, and understands the importance of delivering a high-touch customer experience. Experience in luxury retail, bridal, fashion, hospitality, or specialty retail management is highly desirable.

This is an opportunity for someone who wants to take ownership, build a strong team, improve processes, and make a meaningful impact on a growing small business.

Job Purpose

The purpose of the Operations Manager is to lead and inspire a team that helps brides find their dream dress while ensuring the business operates efficiently and profitably.

This person will serve as the bridge between leadership, sales, administration, inventory, and alterations. They will proactively identify operational challenges, develop creative solutions, establish accountability, and ensure that nothing falls through the cracks.

We are looking for someone who doesn't simply oversee daily tasks, but takes initiative, anticipates needs, solves problems, and consistently looks for ways to improve the business.

Key Responsibilities

1. Multi-Location Operations & Leadership

• Oversee the daily operations of both the Alameda and San Francisco boutiques.
• Maintain a primary presence at the Alameda location while regularly supporting and overseeing the San Francisco team.
• Ensure both locations follow consistent operating procedures, service standards, and company policies.
• Create systems and processes that improve efficiency, communication, and accountability across both locations.
• Ensure all departments are functioning seamlessly, including sales, administration, inventory, and alterations.
• Identify operational gaps and proactively implement solutions.
• Ensure opening, closing, daily checklists, and operational procedures are consistently completed.
• Monitor staffing needs and ensure appropriate coverage at both locations.
• Conduct regular check-ins and communicate with the leadership team at each location.

2. Sales Performance & Business Growth

• Work closely with the CEO to establish and execute sales goals and business objectives.
• Monitor sales performance, conversion rates, average transaction values, and other key performance indicators (KPIs).
• Develop strategies to increase sales, appointment bookings, customer retention, and overall profitability.
• Train and coach sales consultants to maximize their performance and deliver exceptional bridal experiences.
• Identify opportunities to increase store traffic and attract new customers.
• Review sales reports and identify trends, opportunities, and areas for improvement.
• Hold the team accountable for meeting individual and store-wide sales goals.
• Help create sales initiatives, promotions, and strategies that align with the boutique's brand and business goals.

3. Team Management & Development

• Lead, motivate, and inspire a positive, professional, and customer-focused team.
• Recruit, onboard, train, and develop new employees.
• Establish clear expectations and accountability for all team members.
• Conduct regular employee check-ins, performance reviews, and coaching sessions.
• Identify employee strengths and areas for improvement and create development plans.
• Address employee performance concerns, scheduling issues, and workplace conflicts professionally.
• Foster a collaborative environment where team members support one another.
• Create a culture of ownership, professionalism, positivity, and exceptional service.
• Lead by example through strong work ethic, reliability, and attention to detail.

4. Alterations Department Oversight

• Ensure the alterations department operates efficiently and maintains high standards of organization and cleanliness.
• Oversee alterations workflows, timelines, scheduling, and communication.
• Ensure seamstresses have the necessary supplies, materials, tools, and resources to perform their work.
• Monitor alterations progress and help prevent delays or missed deadlines.
• Ensure clear communication between sales consultants, seamstresses, and brides.
• Help resolve alterations-related customer concerns and scheduling challenges.
• Establish systems to track dresses, fittings, deadlines, and outstanding alterations.
• Ensure the alterations workspace remains clean, organized, and professional.

5. Customer Experience & Service Excellence

• Ensure every bride receives an exceptional, personalized, and memorable shopping experience.
• Maintain the boutique's luxury service standards across both locations.
• Handle escalated customer concerns, complaints, and service-related issues with professionalism and care.
• Ensure the team is knowledgeable, attentive, welcoming, and solution-oriented.
• Monitor customer feedback and identify opportunities to improve the client experience.
• Ensure consistent communication with brides throughout the purchasing and alterations process.
• Build a culture where every customer feels valued, celebrated, and taken care of.

6. Inventory, Merchandising & Store Presentation

• Oversee inventory organization, receiving, tracking, and management.
• Ensure merchandise is properly displayed, maintained, and presented.
• Maintain exceptional store cleanliness, organization, and visual merchandising standards.
• Ensure fitting rooms, sales floors, back-of-house areas, and workspaces are consistently maintained.
• Monitor inventory levels and communicate purchasing or replenishment needs.
• Identify opportunities to improve inventory organization and reduce loss or operational inefficiencies.

7. Administration & Financial Oversight

• Ensure daily administrative responsibilities are completed accurately and on time.
• Oversee scheduling, timekeeping, payroll coordination, and other administrative processes.
• Monitor expenses and help manage operational costs.
• Review sales reports, operational reports, and other business performance metrics.
• Ensure accurate recordkeeping and adherence to company policies.
• Maintain organized systems for customer information, appointments, employee documentation, and store operations.
• Communicate important operational updates, challenges, and opportunities to the CEO.

8. Strategic Planning & Continuous Improvement

• Work closely with the CEO to ensure operational decisions align with the company's overall vision and goals.
• Identify opportunities to streamline processes, improve productivity, and increase profitability.
• Develop and implement new systems to support business growth.
• Stay informed about retail trends, luxury customer expectations, and industry developments.
• Provide thoughtful recommendations and innovative ideas to increase market share.
• Take ownership of challenges and follow through until solutions are implemented.
• Help build a scalable operational structure that supports the continued growth of both locations.

Qualifications & Skills

Required

• Proven experience in retail management, operations management, or a similar leadership position.
• Strong leadership and team management abilities.
• Excellent organizational skills and exceptional attention to detail.
• Strong business acumen and an understanding of sales performance.
• Ability to manage multiple departments and priorities simultaneously.
• Excellent verbal and written communication skills.
• Strong problem-solving and decision-making abilities.
• Ability to handle challenging situations with professionalism and sound judgment.
• Self-motivated, proactive, and able to work independently.
• Comfortable working in a fast-paced, customer-facing environment.
• Ability to travel between our Alameda and San Francisco locations as needed.
• Flexibility to work weekends.

Preferred

• Experience in luxury retail, bridal, fashion, hospitality, or specialty retail.
• Experience managing multiple retail locations.
• Experience overseeing sales teams and working toward revenue targets.
• Experience managing inventory, scheduling, and operational budgets.
• Experience overseeing alterations, tailoring, or service-based departments.
• Bachelor's degree in Business Administration, Management, or a related field (preferred but not required).

The Ideal Candidate

We are looking for someone who:

• Is a natural leader who knows how to motivate, inspire, and hold a team accountable.
• Takes ownership and doesn't wait to be told what needs to be done.
• Is extremely detail-oriented and notices the little things that others may overlook.
• Is solutions-oriented and can think critically when challenges arise.
• Can balance the big picture of business operations with the small details of daily execution.
• Understands that luxury customer service requires consistency, care, and attention to detail.
• Is comfortable having difficult conversations and managing employee performance.
• Is organized, dependable, and excellent at following through.
• Has a positive attitude and contributes to a supportive workplace culture.
• Is passionate about creating an exceptional experience for brides and their families.
• Takes pride in the success of the entire business, not just their individual responsibilities.

What Success Looks Like

Within this role, success means:

• Both boutique locations operate smoothly, consistently, and efficiently.
• Sales teams are motivated, well-trained, and consistently working toward their goals.
• The sales and alterations department is organized, productive, and meeting deadlines.
• Brides receive an exceptional experience from their first appointment through their final fitting.
• Employees understand their responsibilities and are held accountable.
• Daily operations are organized, with minimal issues falling through the cracks.
• Communication between departments and locations is clear and consistent.
• Business goals, sales targets, and profitability objectives are being met.
• The CEO can confidently rely on the Operations Manager to oversee daily operations and proactively address challenges.

Job Type

Full-time

Pay: From $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Retirement plan

Experience:

• Bridal: 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person