Operations Manager

Jams - Modern American is NOW accepting applications for Operations Managers. Located in the heart of midtown Omaha and in the historic Old Market, Jams is looking for energetic, hard-working, fun loving proactive individuals to augment our operations teams.

Voted Best-in-Omaha and Best Business-to-Business Omaha, Jams is an Omaha icon 30 plus years in the making known for creative, best-in-class chef driven plates paired with creative cocktails and food-inspired beer pairings. Tired of staring at the same old office wall each and every day? Want to work with a FUN brand and further your career with a company that cares about YOU?

Apply NOW.

Job Title

Assistant Manager

Reports To: General Manager/Partner

RESPONSIBILITIES:

• Customer Experience Management: Oversee all front-of-house operations to ensure a high-quality customer experience. Greet and interact with customers, addressing any concerns or issues promptly and professionally.
• Team Leadership: Supervise, train, and support front-of-house staff, including hosts, servers, and bussers. Manage staff schedules, delegate tasks, and evaluate performance.
• Service Standards: Ensure that all service staff adhere to the restaurant’s standards for service, presentation, and professionalism. Conduct regular training sessions to maintain and improve service quality.
• Floor Operations: Monitor the dining room, bar, and other customer areas to ensure efficient operations. Assist with seating arrangements, table management, and coordination between the kitchen and service staff.
• Cost Control: Monitor labor costs and manage the budget, ensuring efficient use of resources. Implement strategies to optimize service efficiency while maintaining high standards.
• Health and Safety Compliance: Ensure that all staff follow health, safety, and sanitation guidelines. Conduct regular inspections to maintain a clean and safe environment for

both customers and staff.

• Event Coordination: Work with the kitchen and bar teams to plan and execute special events, private parties, and promotions. Ensure that all events are well-coordinated and meet customer expectations.
• Customer Relations: Build and maintain relationships with regular customers, ensuring their preferences are noted and met. Handle complaints with tact and urgency, work to resolve issues to enhance customer satisfaction.
• Company Policies: Enforce adherence to all company guidelines and policies as outlined in the employee handbook, including health standards, conduct, and safety procedures.

OTHER DUTIES AND RESPONSIBILITIES:

• Assist with opening and closing duties, including cash handling, reporting and securing the premises.
• Be observant of any safety concerns and take corrective action as required.
• Maintain superior attendance and punctuality, setting a positive example for team.
• Communicate effectively with all departments to ensure smooth operations and a seamless guest experience.
• Address and resolve any issues or emergencies promptly and professionally.

QUALIFICATIONS:

• Physical Requirements: Ability to stand for extended periods, manage a fast-paced environment, and lift up to 30lbs.
• Work Environment: High-energy restaurant environment with moderate to high noise levels and varying customer traffic. Exposure to varying temperatures and sharp objects.

Skills

Strong leadership and communication skills, excellent customer service abilities, and a

thorough understanding of front-of-house operations.

• Experience: Previous experience in a management role or similar supervisory position within the hospitality industry is required. Knowledge of customer service best practices and

front-of-house management is essential.

BENEFITS:

• Competitive salary
• Health benefits
• Paid time off
• Employee discounts
• Opportunities for professional development and growth
• Performance based bonuses

Pay: $40,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Location:

• Omaha, NE 68114 (Preferred)

Ability to Commute:

• Omaha, NE 68114 (Required)

Work Location: In person