Legal Assistant / Office Operations Manager

Title: Office Operations Manager

Position Overview The Office Operations Manager is responsible for the oversight and day-to-day management of facilities, office operations, and administrative support functions across all office locations. This role supervises legal support staff and office services staff, ensuring efficient, high-quality support aligned with operational and client service standards.

The ideal candidate brings strong leadership and hands-on experience in legal support functions, enabling them to effectively support staff throughout the organization.

Key Responsibilities

Staff Management

• Directly oversee legal assistants, paralegals, and office services staff, including hiring, onboarding, training, development, and performance management.
• Supervise the allocation of staffing resources, managing workload distribution, coverage needs (permanent and temporary requirements based on PTO/remote work), and shifts in assignments.
• Serve as a primary point of contact for attorneys to ensure effective support and alignment with practice group needs.
• Collaborate with leadership to provide coaching, mentoring, and career development opportunities for staff.
• Coordinate day-to-day tasks for Office Services staff, making operational decisions that promote efficiency.
• Work with the management team to develop, enforce, and train staff and attorneys on best practices, workflows, and standard operating procedures.
• Serve as a backup—and oversee the backup program—for legal assistants, paralegals, and Office Services positions.

Office Operations & Facilities Management

• Serve as the liaison for vendor relationships, including property management, cleaning, maintenance, and parking services.
• Coordinate facility needs across multiple office locations and monitor ongoing service requests through completion.
• Assist the Executive Director with cost center budget preparation by projecting expenses related to facilities, supplies, and services, while identifying and communicating budget variances.
• Oversee internal and external mail delivery operations.
• Partner with Human Resources to ensure compliance with applicable health, safety, and regulatory requirements.
• Oversee office supply inventory and purchasing, including negotiating prices and contracts with vendors and obtaining internal approval for new goods and services.
• Collaborate with leadership, HR, IT, Finance, and Practice Group Leaders to align operational strategies with organizational goals.
• Complete additional duties as assigned.

Qualifications

• Education: Associate's or Bachelor's degree in Business Administration, Legal Studies, Human Resources, or a related field preferred. An equivalent combination of education and relevant experience will be considered.
• Experience:

+ Prior experience as a legal assistant and/or paralegal is required.

+ 1–2 years of supervisory or lead experience required.

+ Progressive experience in legal operations or office management preferred.

• Technical Skills: Demonstrated proficiency with legal practice management systems, document management software, Microsoft Office Suite, and business productivity tools.