Inside Sales & Customer Service Representative

Join Our Team!

ITNH is looking for a motivated, personable professional to join our growing team!

As an established leader in industrial digital printing technology, ITNH helps businesses across the country bring their creative ideas to life. We provide innovative printing equipment, inks, supplies, and expertise to customers in a wide range of industries.

We're looking for someone who enjoys building customer relationships, delivering excellent service, and identifying opportunities to grow sales. This position offers a great balance of customer service and proactive sales in an exciting, evolving industry.

What You'll Do

• Build Relationships: Connect with existing customers, understand their needs, and help keep their businesses running smoothly.
• Grow Sales: Proactively identify new opportunities to increase sales of inks, supplies, and replacement parts while encouraging repeat business.
• E-commerce – Grow e-commerce orders.
• Reconnect with Customers: Reach out to inactive accounts and help earn their business again.
• Manage Orders & Opportunities: Prepare quotes, follow up on opportunities, and process customer orders accurately and efficiently.
• Deliver Excellent Service: Respond to questions about products, pricing, availability, shipping, and order status.
• Solve Problems: Work with purchasing, shipping, service, and accounting to resolve customer concerns and keep orders moving.
• Stay Organized: Maintain accurate customer records, sales activities, and follow-up tasks in our business systems.
• Keep Learning: Develop your knowledge of our products and technology as you grow with ITNH.

What We're Looking For

Our ideal candidate is:

• Friendly, professional, and comfortable communicating with customers by phone and email.
• Proactive and motivated, with a genuine interest in both sales and customer service.
• Organized, detail-oriented, and able to manage multiple priorities.
• Comfortable with computers, business software, and CRM systems.
• A team player who takes ownership, follows through, and enjoys solving problems.
• Interested in technology and eager to learn.

Previous experience in inside sales, customer service, or account management is preferred. Experience in printing, graphics, or manufacturing is a plus, but not required. We'll provide the training and support to help the right person succeed.

What We Offer

• Competitive Compensation: Base salary up to $60,000 annually, depending on qualifications and experience, plus commission.
• Growth Opportunities: Develop your skills and take on new responsibilities as our business grows.
• An Exciting Industry: Work with innovative technology and a diverse customer base.
• A Great Team: Join an established, independently owned company where your contributions matter.
• Employee Benefits: Eligible employees may participate in company-sponsored benefits through ExtensisHR, subject to plan terms and eligibility requirements.
• A Great Workplace: Work from our new facility in Manchester, New Hampshire.

Interested in Joining ITNH?

If you enjoy helping customers, building relationships, and making things happen, we'd love to hear from you!

ITNH, Inc. — Inkjet Printing Experts

Pay: $60,000.00 - $75,300.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person