Employee Benefits Account Manager

Overview

As an Employee Benefits Account Manager, you’ll help clients navigate health and employee benefits with clear guidance and responsive service. You’ll build trusted relationships, coordinate benefits administration, and support insurance sales and account growth.

Your impact

By translating coverage details and requirements into practical next steps, you help clients make informed decisions and employees access the benefits they need.

Duties

• Manage client accounts and provide timely customer service and client communication.
• Coordinate benefits administration, renewals, enrollment support, and sales administration.
• Review client needs and coverage options; apply analysis skills, negotiation, and commercial insurance knowledge to support recommendations.
• Maintain accurate records in a customer relationship management (CRM) system and Microsoft Office tools; follow insurance regulation and Health Insurance Portability and Accountability Act (HIPAA) privacy requirements.
• Support marketing and business development through outside sales, insurance sales, retail sales, and telemarketing activities as appropriate.

Requirements

• Strong communication skills, customer relationship building, and customer service experience; sales experience is valued.
• Knowledge of health insurance, life insurance, property and casualty insurance, and benefits administration is preferred.
• CRM system proficiency, Microsoft Office skills, and familiarity with insurance regulation and HIPAA are preferred.
• Bilingual or multilingual abilities are welcome and may support communication with a broader range of clients.

Pay: $89,800.00 - $114,200.00 per year

Work Location: Remote