Imaging Operations Manager

Iron Mountain is seeking an experienced and dynamic Imaging Operations Manager to join our Business Operations team.

In this role, you will be responsible for driving site financial performance, managing end-to-end imaging workflows, and leading a multi-shift team while maintaining absolute compliance with security protocols and chain-of-custody standards.

Former employees of Pitney Bowes, Ricoh, Kofile Technologies, Exela Technologies, and Xerox are encouraged to apply.

What You’ll D

o (Responsibilities) In this role, you will:

• Drive Daily Operational Excellence: Oversee end-to-end imaging workflows, monitor throughput across all phases, and engage team members through active performance coaching.
• Manage Financials & SLA Reporting: Maintain program billing accuracy and deliver clear update reports on key KPIs, SLAs, and operational root causes.
• Safeguard Chain of Custody & Compliance: Enforce site security policies, local chain of custody protocols, imaging equipment maintenance, and disaster recovery procedures.
• Support Program Growth & Implementation: Partner cross-functionally to execute technical and operational changes, onboard new staff, and assist with client presentations.
• Ensure Backup & Capacity Leadership: Act as the primary backup for the Senior Operations Manager while managing resource allocation and system utilization to meet incoming volume demands.

What You’ll Bring

(Skills & Qualifications) The ideal candidate will have:

• 5 to 7 years of computer experience in Windows environments and imaging, along with 2 to 3 years of management and operations experience.
• Strong knowledge of imaging software (Kofax Ascent Capture is a plus) and scanner/hardware operations.
• Proven background in people management, capacity planning, and maintaining operational security/DR controls.
• Bachelor's degree in Business or Computer Science (or equivalent practical experience/post-graduate training).
• Flexibility to support a 100% onsite role overseeing multiple shifts with up to 1% travel required.

What We Offer

• Compensation:

$108,000.00/yr

• Competitive compensation

and benefits aligned with your experience.

• Paid time off and holidays

to support your work-life balance.

• Flexible work options

or alternative work options to support work–life balance (where applicable).

• Comprehensive health, wellness, and retirement plans

.

• Opportunities for continuous learning

and professional growth through our development programs.

Call to Action

Join us at the Mountain, where our culture and values are practiced and respected every day.

US: Iron Mountain is an equal opportunity employer, and does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, marital status, age, sexual orientation, disability, veteran status or other legally protected classifications under applicable federal, state, or local laws in making employment decisions.