IT Solutions Architect (Year-Round)

Job Description:

Shift: First Shift

The Solution Architect plays a key role in designing and implementing technology solutions that align with Interlochen's organizational goals and values. This individual will work cross-functionally with a variety of internal departments to assess needs, define requirements, and architect scalable, sustainable solutions.

Essential Duties & Responsibilities:

• Collaborate with end-users to understand their project goals, data challenges, and analytics needs.
• Provide actionable insights and recommendations to help clients make data-driven decisions.
• Lead project analytics/requirements gathering: from gathering and analyzing data to deploying solutions and monitoring results.
• Develop reports, dashboards, and documentation to ensure positive project launch.
• Stay up-to-date with industry trends and emerging technologies.
• Train and mentor end-users on data analytics best practices, tools, and techniques.
• Manage multiple projects simultaneously, ensuring timely delivery and high-quality results.
• Communicate complex technical concepts to non-technical end-users in a clear and understandable manner.
• Collaborate with internal IT teams to deliver comprehensive solutions.
• Performs other duties as assigned.

Experience and Skills:* Bachelor's degree or equivalent professional experience required.

• 5+ years of experience as a solution architect, business analyst, or in a similar role, with a proven track record of designing and implementing technology solutions.
• Extensive experience administering and developing solutions within the Salesforce platform.
• Familiarity with educational learning management systems (LMS) and student information systems (SIS).
• Experience with automation and middleware platforms such as Salesforce Flow, Workato, Zapier, and Make.
• Experience building and administering Salesforce Experience Cloud Sites.
• Experience designing and supporting complex data relationships in relational databases.
• Familiarity with project management tools such as Trello and Asana.
• Familiarity with productivity and end-user computing tools; Google Workspace and macOS preferred.
• Salesforce certifications preferred.
• Customer-focused mindset with strong organizational skills and the ability to work independently.
• Ability to plan workloads, prioritize competing demands, and consistently deliver on commitments.
• Strong attention to detail, time management skills, and ability to meet tight deadlines.
• Demonstrated learning agility and ability to quickly master new business and technical concepts.
• Commitment to continuous learning and professional development.
• Strong business acumen with the ability to translate business needs into technical specifications.
• Excellent analytical, critical thinking, evaluation, and problem-solving skills.

Benefits:* Health, dental, and vision insurance

• Vacation, Sick, Holiday and generous winter holiday time off
• Life insurance
• Voluntary life insurance
• Short and long-term disability
• Employee development & tuition reimbursement programs
• 403(b) plan, managed by TIAA
• Free or discounted employee tickets to Interlochen performances and events *some exceptions apply
• Early event ticket purchase before general public sales begin
• Free Stone Cafeteria meal on shift
• Dennison Recreation Center accessibility (includes spouses)
• Priority access to Interlochen employees at Pitter Patter Day Care Center (less than one mile from campus)
• Employee Referral Program (cash payments)
• Tuition discounts for employee’s children at Academy, Camp and Interlochen Online
• Parental leave (12 weeks paid for Pregnancy/Maternity/Childbirth leave, 6 weeks paid for Parental leave).

Interlochen is proud to provide priority placement at Pitter Patter Preschool & Childcare located in the Interlochen Community Center, near our campus, for employees' dependents. In addition, Interlochen employees may be eligible for the MI Tri-Share Program.

This program shares the cost of childcare between the state of Michigan, Interlochen Center for the Arts, and the employee (The employee will only pay 1/3 of the total cost, if eligible). Income guidelines and more information about MI Tri-Share can be found at https://www.michigan.gov/mwc/initiatives/mi-tri-share-child-care.

Core Values

• Just An Idea reflects Interlochen's commitment to innovation, honoring its legacy of groundbreaking ideas while continuing to pioneer new advancements in the arts and education.
• Drawn Here emphasizes the passion that unites Interlochen's diverse community, bringing together students, staff, alumni, and supporters in a shared mission to elevate and inspire through the arts.
• The Artist's Journey highlights the nurturing environment Interlochen provides, supporting artists from potential to mastery through creativity, discipline, and a dedication to growth.
• Solo e Tutti captures the balance of individuality and collaboration, celebrating both personal artistic development and the power of working together to create meaningful, impactful work.

These Core Values guide everything we do at Interlochen, fostering a workplace that seamlessly marries tradition with innovation; art with nature; and collaboration with personal achievement. Joining our community means making a lasting impact while embracing the unique creative spirit that defines our culture.

Interlochen Center for the Arts provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, ethnicity, national origin or ancestry, gender, gender identity or expression, sexual orientation, religion (religious creed), age, disability status, genetics, pregnancy, protected veteran status, or any other characteristic protected by federal, state or local laws.

EEOC Voluntary Self-Identification of Protected Veteran Status

Voluntary Self-Identification of Disability

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

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Interlochen Center for the Arts