Quality Assurance Analyst - Project Lead

Daily Duties / Responsibilities:

• Business Process – Software mapping
• Business Process Review, Propose business Process and procedure improvements
• Enterprise Software Review, Quality Assurance analysis
• Working with staff on resolving pain points with enterprise software functionality, daily reporting and tracking of helpdesk tickets
• Propose enterprise Software Improvements and modifications
• Liaison between agency project manager, software vendor, agency program area staff provide Presentations, documentation, correspondence, reports for use as software change orders and/or statements of work for modifications to software
• Provide documentation and training for any recommended changes to business processes

Required Skills (rank in order of Importance):

• 6+ Years of Experience as a Quality Analyst
• 3+ Years of State Government Experience
• 3+ Years of Experience with Emphasys
• 3+ Years of Experience with HDS
• 6+ Years of Experience with Data Mapping
• 6+ Years of Experience with Business Process Testing & Improvement
• 6+ Years of Experience with Process & Procedure Documentation
• 6+ Years of Experience with creating Statements of Work, Change Orders, AND Software Modification Requests

Preferred Skills (rank in order of Importance):

• Experience with End User Support

Additional Skills

• Oral and written communication skills
• Interpersonal, consultative, presentation & Facilitation skills
• Analytical thinking and problem solving
• Detail oriented, accurate and Organized
• Knowledge of business structure
• Stakeholder analysis and reporting
• problem solving and attention to detail
• customer service and assessing customer support needs
• teamwork
• ability to learn new software/hardware and troubleshooting
• organization and documentation
• asset management
• identifying process improvements
• prioritizing and scheduling
• time management
• clear and concise email and reports
• work independently while following established procedures and guidelines

Required Education: High School

Benefits at IntelliBee

• Long-Term Stability: Join us on a multi-year opportunities with room to grow.
• Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
• Future Planning: Enroll in our 401(k) program and invest in your financial security.
• GC Assistance: We support immediate Green Card processing, if required.