Business Systems Analyst (IT Infrastructure) || Pontiac, MI

Job Title : Business Systems Analyst (IT Infrastructure) (Hybrid)

Duration : Long term contract

Location : Pontiac, MI

Interview : First Video then In Person

Job Description:

• We are looking for an experienced Business Systems Analyst to support IT infrastructure projects involving Networking, Servers, Workstations, Microsoft 365, Telecommunications, and Service Center teams.Key Responsibilities:

+ Analyze business and technical requirements and recommend solutions.

+ Support ServiceNow integrations involving Asset Management, Inventory Management, CMDB Discovery, and Webex.

+ Perform data analysis, reporting, testing, and implementation support.

+ Prepare technical documentation, procedures, RFPs, and contract deliverables.

+ Collaborate with IT teams and provide user training and support.

• Required Skills:

+ Strong experience with Microsoft 365 productivity tools.

+ Hands-on experience with data analytics and data analysis.

+ Experience with ServiceNow integrations, including Asset Management, Inventory Management, CMDB Discovery, or Webex.

+ Strong communication, analytical, and problem-solving skills.

+ Ability to work independently and take ownership of assignments.

• Preferred: Telecommunications Expense Management, contract management, and RFP preparation experience.

Interested candidates are encouraged to apply with their updated resume.