Information Technology Manager

Impak Corporation seeks an Information Technology Technician to join its team. The ideal candidate possesses technical skills in addition to excellent interpersonal and analytical skills, strong work ethic, and ability to work in a fast-paced environment.

Duties

• Provide day-to-day technical support, assistance, and training to include physical hardware/software set-up, configuration, and troubleshooting in a virtual Microsoft Windows environment.
• Respond to help desk calls, emails, and resolve in a timely manner
• Identify support trend requests and respond to trends or unusual activity.
• Provide information and assistance on word processing and internet applications.
• Install, configure, update, and repair computer hardware and peripherals.
• Install new or updated releases of software applications.
• Prepare and maintain documentation for local software applications, procedures, and systems.
• Provide support for mobile computing devices and remote access.
• Provide basic support for the VoIP telephone system.
• Assist with testing, establishing, and monitoring video and telephone conferences.
• Assist with basic network maintenance.

Requirements

• High school diploma or equivalent and at least one year of specialized experience.
• Strong customer service skills.
• Excellent written and verbal communication skills.
• Ability to function as a team player in a fast-paced, team- oriented office environment with frequent interruptions.
• Thorough understanding of computer processes and capabilities, including personal computer operating systems and applications.
• Familiarity with computer operations in a networked environment.
• Working knowledge of word processing software and email applications.
• Proficiency with iOS and Windows devices.
• Ability to work independently with minimal onsite supervision, to adapt to changing needs, and to meet deadlines and commitments.
• Ability to identify emerging trends in technology and to share that information with the team.

Salary: $73,000 per year

How to apply: If you are a motivated individual with a strong background in IT Management, we encourage you to apply for this position. Along with your current resume, please include a cover letter.

About the company

For over 30 years, IMPAK Corporation has provided innovative solutions for businesses with modified atmosphere packaging needs. With a full range of sorbent and flexible packaging products, sealing machinery and accessories, IMPAK is capable of addressing even the most complex packaging challenges.

We are headquartered in a 38,000 square foot facility in Los Angeles, California, and recently added a 47,000 square foot office and warehouse space in Sebastian, FL. Our company is searching for the right person to join our team.

Pay: $73,000.00 per year

Education:

• High school or equivalent (Preferred)

Experience:

• IT service management: 2 years (Required)

Ability to Commute:

• Los Angeles, CA 90061 (Required)

Work Location: In person