Operations Manager

About iDC Logistics

iDC Logistics is a leading third-party logistics (3PL) provider offering integrated warehousing, distribution, transportation, fulfillment, cross-docking, reverse logistics, and value-added services. We are committed to operational excellence, customer success, and continuous improvement across our growing network of facilities.

Position Summary

iDC Logistics is seeking a results-driven Operations Manager to lead warehouse and distribution operations at our Fontana facility, a 189,523-square-foot distribution center featuring 30 loading docks. This position plays a critical leadership role in driving operational excellence, customer satisfaction, safety, productivity, and employee engagement within a fast-paced 3PL logistics environment.

The Operations Manager is responsible for planning, directing, and managing all warehouse operations including receiving, inventory control, order fulfillment, shipping, customer service, labor management, safety compliance, and continuous improvement initiatives.

The successful candidate will be a hands-on leader with strong experience managing large-scale distribution operations, developing high-performing teams, and implementing process improvements that enhance productivity and profitability.

Job Responsibilities

• Ensures Facility housekeeping and the safe and injury-free operation of all activity conducted on a 24/7 basis related to the scheduling, unloading, processing, loading and shipping of freight.
• Oversees customer relationships and the meeting or exceeding of customer expectations in terms of LOS and KPI requirements including the timely, damage free and accurate shipment of goods.
• Plan and implement the efficient utilization of labor in order to achieve budgeted CPU and Units per Hour productivity objectives.
• Forecast staffing, workload and performance results to meet business demands for workload and performance results for area of responsibility.
• Establish standard operational procedures (SOPs) and continuous improvement activities to achieve optimum efficiency and budgeted return on investment (ROI) objectives.
• Develop a highly productive staff of subordinates by actively participating in recruitment, selection, performance management, and reward/recognition programs.
• Provide for the safety and well-being of all subordinate personnel.
• Create and maintain high levels of employee productivity and engagement.
• Meet or exceed customer expectations pertaining to timeliness and quality of service.
• Actively participate in the development of annual operating budgets, capital investment, cost reduction, continuous improvement, and accident prevention programs.
• Demonstrate effective management planning, organizing, communicating, directing, controlling, and innovating skills.
• Effectively resolve customer service problems with timely customer interaction and problem-solving skills.

Minimum Required Qualifications

• 5-7 years of demonstrated supervisory or managerial experience in a high-volume warehouse, preferably cross dock or transloading, distribution, manufacturing or similar environment.
• Experience managing facilities exceeding 100,000 square feet.
• Prior experience with the preparation of operating budgets, capital improvement projects, cost reduction initiatives, and productivity improvement plans.
• Excellent interpersonal and communication skills, both verbal and written.
• Demonstrated ability to develop and maintain collaborative relationships among all levels of an organization.
• Computer literacy with MS Office Suite essential; prior experience with Warehouse Management (WMS) and Yard Management Systems desirable.
• Bachelor's degree in Supply Chain, Logistics, Business Administration, Operations Management, or equivalent combination of education and experience.

Preferred

• Multi-client 3PL experience.
• Bilingual English/Spanish preferred.

Why IDC Logistics

IDC Logistics is a technology-powered, end-to-end logistics company serving some of the world's largest retailers and brands.

Our promise is simple

Real Logistics. Real Results. Here is why our people choose to build their careers here:

• Room to grow: Our growth creates real opportunities for advancement, and we invest in developing the people who help us get there.
• People come first: We believe our employees are our greatest asset, and we build a culture of trust, respect, and opportunity.
• Scale and technology: Work in a nationwide network of more than 5 million square feet of operations, supported by real-time visibility and AI-powered tools.
• Values you can feel: Trust, Ownership, Impact, and Transparency guide how we work, and we listen to employee input to keep improving.

Benefits

The company offers medical, dental, and vision insurance, as well as basic and voluntary life and voluntary ancillary coverages for accident, critical illness and hospital indemnity. Full-time employees are eligible for paid sick leave, bereavement, holiday and vacation pay. Employees are eligible to participate in the company 401k plan on the first day of the third month following hire date.

iDC Logistics Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws.

This commitment extends to all aspects of the company’s employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary.

The Company reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of the Company’s business, competitive considerations or the work environment changes.