IT Support Engineer

equirements (Qualifications) Experience: 5+ years of hands-on experience in IT Support, Systems Administration, or Enterprise Desktop Support, including experience providing L3 technical support in a corporate environment.

Technical Skills

• Expert-level troubleshooting of Windows and macOS operating systems.
• Strong knowledge of enterprise networking concepts, including TCP/IP, LAN/WAN, VLANs, DHCP, DNS, VPNs, wireless networking, and firewall fundamentals.
• Hands-on experience administering Microsoft 365, Azure AD, Exchange Online, Intune, or equivalent enterprise cloud platforms.
• Experience supporting Windows Server environments, Active Directory, Group Policy, and enterprise endpoint management.
• Strong analytical and troubleshooting skills with the ability to perform root cause analysis and resolve complex technical issues.
• Experience with PowerShell scripting or task automation is a strong plus.

Communication

Fluent in English (written and spoken) with excellent customer service, communication, and stakeholder management skills. Experience driving IT operational improvements and implementing best practices.

Soft Skills Strong communication skills with employees, leadership, vendors, and cross-functional teams. Ability to prioritize multiple critical issues in a fast-paced environment. Proactive, detail-oriented, and highly service-driven.

Pay: $30.00 - $40.00 per hour

Work Location: In person