Account Manager

Company Description ICL USA Inc. is a one-stop-shop global logistics service provider with deep expertise in international transportation, logistics optimization, supply chain integration, and related support services. As part of the international ICL group, the company maintains a strong global presence through direct operations and strategic partnerships in over 25 countries.

ICL USA combines the agility of a small, highly reputable firm with the capabilities of a global player, offering personalized attention and specialized vertical knowledge. The team is dedicated to delivering high-quality services, emphasizing reliability, resourcefulness, and innovation to quickly adapt to changing market conditions and customer needs.

Applicants can expect to join a collaborative environment that values long-term relationships and customer-focused solutions. Role Description This full-time, on-site Account Manager role is based in Lynbrook, NY. The Account Manager will oversee day-to-day customer relationships, serving as the primary point of contact for assigned accounts and ensuring that logistics services meet customer expectations.

Responsibilities include managing shipments and orders, coordinating with internal operations and external partners, tracking performance metrics, and proactively addressing service issues. The role involves preparing quotes, monitoring pricing and margins, supporting logistics optimization initiatives, and maintaining accurate account documentation in company systems.

The Account Manager will also collaborate with sales and management to identify growth opportunities within existing accounts and support continuous improvement in customer service processes.

Qualifications

• Customer relationship and account management skills, including client communication, issue resolution, and retention strategies.
• Logistics and supply chain skills, such as understanding international transportation, shipment coordination, and basic freight documentation.
• Operational and organizational skills, including attention to detail, time management, and ability to manage multiple accounts and priorities.
• Analytical and reporting skills, including comfort with spreadsheets, data tracking, and performance metric analysis.
• Communication skills, including clear written and verbal communication and ability to collaborate across teams and with external partners.
• Proficiency in common business software (e.g., MS Office, email and CRM tools); experience with logistics or TMS systems is a plus.
• Prior experience in logistics, freight forwarding, transportation, or related customer service roles is preferred.
• Relevant education such as an associate or bachelor’s degree in business, supply chain, or a related field, or equivalent work experience.
• Ability to work on-site in Lynbrook, NY, and maintain a professional, customer-focused demeanor in a fast-paced environment.