Amazon Supply Chain Analyst

We’re looking for a highly analytical, detail-oriented Amazon Supply Chain Analyst to support and optimize the day-to-day operations of our Amazon channel.

This role will be responsible for maintaining accurate inventory and shipment records, reconciling discrepancies across the Amazon network, coordinating with our contract manufacturers, logistics partners, and internal stakeholders, and ensuring that Amazon-related claims, disputes, and reimbursements are properly identified, documented, and resolved.

This is a highly hands-on role for someone who enjoys investigating discrepancies, finding root causes, following issues through to resolution, and building processes that prevent problems from recurring.

Key Responsibilities

Amazon Inventory Management: Monitor inventory availability and movement across Amazon’s global fulfillment network, including inbound shipments, transfers, returns, removals, and inventory adjustments.

Production & Shipment Coordination

Work directly with contract manufacturers, freight partners, and global 3PLs to coordinate production, shipment readiness, and deliveries into Amazon warehouses.

Inventory Reconciliation

Reconcile Amazon inventory and shipment data against internal records, purchase orders, manufacturer records, and 3PL data to ensure inventory accuracy.

Discrepancy Management

Identify, investigate, and resolve discrepancies between expected and actual quantities shipped, received, transferred, or sold, including missing, short, damaged, or misrouted inventory.

Root Cause Analysis

Investigate recurring inventory and operational issues, identify root causes, and recommend corrective actions to prevent future discrepancies.

Shipment & Receiving Accuracy

Ensure purchase orders, production quantities, shipment quantities, tracking information, and Amazon receiving records are aligned and accurately documented.

Amazon Claims & Reimbursements

Proactively review Amazon data to identify potential reimbursement opportunities and file, manage, and follow through on claims for lost, damaged, missing, or incorrectly received inventory.

Claims Resolution

Track claims and disputes through resolution, investigate rejected or underpaid claims, and escalate or resubmit claims as needed to maximize recoveries.

Financial Reconciliation

Reconcile Amazon reimbursements and inventory adjustments against expected amounts and partner with Finance to ensure accurate financial records.

Operational Reporting

Analyze Amazon and internal operational data to identify trends, risks, discrepancies, and opportunities for improved performance.

Data & Dashboard Management

Build and maintain spreadsheets, dashboards, trackers, and reporting for inventory, shipments, claims, reimbursements, and key operational KPIs.

Cross-Functional Coordination

Partner with Operations, Finance, Supply Chain, Sales, Marketing, and Customer Service to resolve issues and translate data findings into clear actions.

New Product & Supply Planning Support

Support new product launches, promotions, production changes, and supply planning activities from an Amazon operations perspective.

Process & SOP Improvement

Develop, document, and continuously improve processes and SOPs for Amazon inventory management, reconciliation, claims, disputes, and reimbursements.

Documentation & Accountability

Maintain accurate records and audit trails for inventory, shipments, discrepancies, claims, reimbursements, and resolutions, ensuring issues are actively tracked through closure.

What We’re Looking For

• 2–5+ years of experience in supply chain, operations, inventory, e-commerce, or Amazon operations.
• Hands-on experience with Amazon Seller Central and/or Seller Central strongly preferred.
• Experience with Amazon FBA and familiarity with Amazon's fulfillment and warehouse network.
• Experience reconciling inventory, shipments, purchase orders, or financial discrepancies.
• Strong Excel skills and comfort working with large datasets.
• Exceptional attention to detail and accuracy.
• Strong investigative and problem-solving skills—you enjoy figuring out why numbers don't match.
• Highly organized with the ability to manage multiple open issues, claims, and deadlines simultaneously.
• Strong follow-through and a willingness to chase issues until they are fully resolved.
• Clear written and verbal communication skills.
• Ability to work effectively with contract manufacturers, 3PLs, Amazon, and internal stakeholders.
• Experience with health & wellness, medical devices, supplements, beauty, food/beverage, or other consumer electronic products is a plus.
• Someone who is familiar with Lot and serial tracked inventory and SKU variants