HVAC Service Account Manager

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada.

HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Your primary focus will be on creating opportunities, leading sales efforts, and securing new projects and service contracts within our extensive range of current and future offerings.

We are seeking a dynamic individual who excels in networking, problem-solving, and delivering high-value solutions to customers. The ideal candidate will have a proven track record in dealing with high-profile clients, understanding their pain points, and developing tailored solutions to meet their needs.

Essential Functions

• Strategic Client Acquisition: Take initiative to identify and onboard new customers, showcasing a proactive approach in targeting and securing key accounts.
• Complex Project Sales: Demonstrate the ability to identify and close large, intricate projects and solutions within the defined market segments.
• Relationship Management: Develop and maintain strong relationships with both new and existing key customers, ensuring continuous engagement and satisfaction.
• Team Collaboration: Foster a collaborative selling environment, leveraging subject matter experts to provide unique and value-driven solutions to customers.
• Customer Service Excellence: Uphold the highest standards of customer service, both externally with clients and internally with colleagues, to ensure a seamless experience.
• Performance Management: Meet and exceed key performance indicators, managing to service level agreements (SLAs) and other critical deliverables.
• Data Management: Maintain accurate sales forecasting and customer information within the company's CRM system and other relevant tools.

Education And Experience

• 5+ years of identified HVAC market experience, commercial construction sales or account management.
• Bachelor’s degree in business, communication, marketing a related field or extensive, proven relevant industry experience is preferred

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.