Systems Engineer

Work Schedule and Other Information Brief Description Under broad direction, the Systems Engineer support large-scale IT migration and operations on a high-availability network. This role provides enterprise-wide IT support to enable business IT to consolidate, modernize, and continuously improve IT service delivery ensure uptime.

The engineer will provide Tier 2 IT service support, including installation, operation, maintenance, troubleshooting, administration and mitigate risk the HRSD networks. Detailed Description Click to review the complete job description.

Job Requirements

Education

Required* Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

• Education equivalency equals two years of directly related professional experience for every year of education not completed. The stated experience is in addition to any experience used to meet the education equivalency

Experience

Required* Minimum 4 years of IT customer service experience using IT ticketing systems

• Minimum 1 year of experience using remote desktop takeover/ support tools
• Demonstrated experience meeting SLA and service level performance targets

Desired* Experience with endpoint management tools such as Microsoft Intune

• Experience with ITSM tools such as ServiceNow or Jira Service Management

Licenses and Certifications Requirements

Required* Security +

• Valid driver’s license from state of residence

Additional Details

HRSD is committed to being an equal opportunity employer. HRSD does not discriminate against individuals in employment on the basis of race, sex, including sexual orientation, pregnancy, religion, color, national origin, age, disability, military or veteran status, genetic information, engaging in protected activity or any additional protected characteristics recognized by federal, state and local law.

HRSD is a Drug Free Workplace.