EVS Operations Manager

JOB DESCRIPTION

POSITION TITLE: EVS & Linen Operations Manager

JOB TYPE: Full-time

POSITION SUMMARY

The EVS & Linen Operations Manager provides leadership, oversight, and operational direction for Environmental Services (EVS) and Linen Services departments. This position represents Hospitality Healthcare Services, LLC (HHS) in managing departmental operations and ensuring that all employees provide professional, customer-focused, and quality services.

Responsibilities include directing daily departmental operations; overseeing the orientation and training of new personnel; maintaining adequate inventory of EVS and Linen supplies; monitoring departmental expenses and operating within established budgets; maintaining accurate departmental documentation, employee schedules, equipment maintenance records, and operational logs; hiring, scheduling, supervising, conducting regular departmental meetings and in-service training; participating in Infection Control,

The position is also responsible for ensuring compliance with applicable hospital requirements, HHS policies and procedures, infection prevention standards, and established operational guidelines. Performs other duties as assigned.

ACCOUNTABILITY

The EVS & Linen Operations Manager reports directly to the Senior Operations Manager, and is ultimately accountable to the Director of EVS of Hospitality Healthcare Services, LLC.

SUPERVISORY RESPONSIBILITY

This position is responsible for the direct supervision and oversight of EVS and Linen personnel, including assigning duties, monitoring employee performance, ensuring adequate staffing and departmental coverage, addressing employee concerns, conducting performance evaluations, and ensuring compliance with departmental policies and procedures.

The position is responsible for promptly reporting incidents, patient and/or employee concerns, work-related accidents, and other unusual events to the Senior Operations Manager and appropriate operational leadership.

CONTACTS/INTERACTS WITH

Patients, patients' families, physicians, hospital staff, HHS leadership, departmental employees, and vendors.

JOB FUNCTIONS

Every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties the incumbent will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

This position description does not restrict the right of management to assign or reassign duties and responsibilities with or without notice.

ESSENTIAL FUNCTIONS

• Direct and oversee daily EVS and Linen Services operations to ensure efficient departmental performance.
• Ensure adequate staffing, scheduling, and operational coverage to meet departmental needs.
• Supervise, coach, train, and evaluate departmental employees.
• Monitor employee attendance, productivity, performance, and adherence to established expectations.
• Ensure service quality, cleanliness standards, and compliance with applicable infection prevention and safety requirements.
• Monitor departmental inventory, supplies, equipment, and expenses to maintain operations within established budgets.
• Ensure proper maintenance and documentation of departmental equipment, logs, schedules, and operational records.
• Identify operational deficiencies and implement corrective actions and quality improvement initiatives.
• Communicate staffing needs, operational concerns, incidents, and departmental performance updates to leadership.
• Participate in departmental meetings.
• Ensure employees receive appropriate training, and ongoing guidance regarding departmental expectations and procedures.
• Perform other related duties as assigned.

EXPERIENCE REQUIRED

At least two years of management or supervisory experience in hospital, hotel, industrial Environmental Services (EVS), housekeeping, or Linen Services operations.

SPECIAL SKILLS & QUALIFICATIONS

Must possess strong interpersonal, oral, and written communication skills. Effective human relations skills are required when interacting with team members, all levels of hospital staff, physicians, patients, families, vendors, and other contacts.

Must demonstrate effective leadership, organizational, problem-solving, and decision-making skills. Must possess the ability to effectively manage multiple priorities and function in a fast-paced and stressful environment.

Must possess the ability to use the following equipment: telephone, overhead paging system, fax machine, calculator, computer, and applicable EVS, Linen Services, and departmental equipment.

Job Type

Full-time

Pay: $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person