Account Manager II

Job Summary:

The Account Manager is to be the “point person” for his/her assigned customers, responsible for everything from issuing quotations to entering and expediting orders and leading all problem resolution to satisfactory conclusion for both the customer and Horst. The Account Manager needs to be able to work independently using his/her knowledge and experience in a machine shop environment.

The Account Manager is the “customer advocate” for his customers, always striving for the best possible performance, while at the same time ensuring that Horst meets its on-time, on-quality and on-cost goals.

At HORST we offer a variety of benefits including but not limited to:

• Competitive PTO Package
• Paid Company Holidays
• 401K Match Program
• Medical, Dental, Vision Benefits
• Tuition Reimbursement/Assistance Program

Essential Job Duties:

• Submit quotations to customers in a timely and accurate fashion.
• Contract and purchase order review and negotiation.
• Processing of customer contract changes including engineering, quality, pricing and other contract changes.
• Proactively promote on-time deliveries to customers.
• Follow-up submitted customer quotations.
• Coordinating customer delivery, commercial and technical requirements with the appropriate Horst personnel.
• Direct customer contact via phone, internet and visits to customers. Coordinate customer visits to Horst.
• Maintain and build customer relationships.
• Plan, coordinate and attend trade shows in conjunction with sales manager.

Experience & Skills:

• BA or BS college degree plus 3+ year’s experience in plant sales and service in a manufacturing environment.
• Strong PC skills including Excel and Word, and the ability to learn Horst’s MRP systems.
• Prior experience with manufacturing MRP system.
• Ability to read blueprints.
• Ability to handle several projects simultaneously.
• Ability to work with little supervision and to ensure that all tasks are completed in the best possible manner for both the customer and Horst.
• Excellent organizational, communication and interpersonal skills.
• Government contract experience preferred

Physical Demands:

Legend

N (Not applicable)

Activity is not applicable to this position

O (Occasionally)

Position requires this activity up to 33% of the time (0-2.5 hours/day)

F (Frequently)

Position requires this activity up to 66% of the time (2.5-5.5 hours/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hours/day)

Lift/Carry 10-50lbs

N

Stand

O

Walk

F

Manually manipulate

O

Squat or kneel

O

Bend

O

Reach above shoulder

O