Operations Manager

Summary: As the Operations Manager, you are responsible for ensuring the warehouse achieves operational excellence through prioritizing safety, quality, and productivity in a collaborative atmosphere while upholding our core values. In addition, you will identify and develop talent, manage the budget, ensure customer satisfaction, and identify opportunities for business growth.

Essential Duties

Essential job duties for this position include the following items.

Develop and Implement Operational Strategies

Define and execute operational strategies that align with the company's objectives & values, focusing on inclusion, and leading cross-functional discussions to drive the operational direction for analytics, safety, engineering, human resources, finance, material handling, and customer satisfaction.

Culture and Leadership

Foster a positive and inclusive workplace culture that promotes teamwork, accountability, and continuous improvement. Mentor and motivate warehouse staff to achieve their full potential with a focus on key talent development.

Customer Relations

Foster positive relations with customers to understand their requirements and expectations. Ensure orders are processed accurately and on time, addressing any customer concerns promptly. Collaborate with support teams to enhance satisfaction and loyalty.

Develop & Deliver Impactful Presentations

Create and deliver compelling presentations that highlight the company's performance, process improvements, areas of excellence, and opportunities using relevant data and key performance indicators for consumption by internal and external customers.

Budgeting

Develop and oversee warehouse budget, including expenses, labor costs, and capital expenditures. Identify cost-saving opportunities and implement strategies to optimize spending while maintaining service quality.

New/Expanding Business Opportunities

Assess the feasibility and coordination of new business opportunities, including expansions, additional product lines, or partnerships. Collaborate with executive leadership to develop strategies for business growth.

Adequate Staffing

Regularly communicate with recruitment to understand current and future staffing needs. Providing input and insights into workforce planning. Monitor staffing, identify gaps, and work proactively with cross-functional teams to close the gaps.

Engineering and Analytical Excellence

Collaborate with the operational excellence team to develop and implement innovative solutions for warehouse optimization. Stay up to date with the latest advancements in warehouse technology and automation.

Safety and Compliance

Ensure a safe working environment by upholding safety protocols and promoting a safety-first culture among all employees. Partner with safety team to stay up to date with industry regulations and compliance requirements, ensuring the warehouse operates within legal boundaries.

Demonstrate HODGE Values

Model HODGE core values of Family, Integrity, Ambition, Respect, and Balance. Uphold, support, and promote all company policies and procedures. Demonstrate that success comes from treating people like family.

Additional Duties

Perform tasks assigned to support dynamic changes in business conditions.

Qualifications

• To perform this job successfully, the Operations Manager must be able to perform each essential duty satisfactorily.
• The following requirements are representative of the minimum knowledge, skill, and ability required.

Education/Experience

• Strong leadership and communication skills, with the ability to motivate and manage a diverse team.
• Proven experience in warehouse management with a record of accomplishment of improving operational efficiency.
• Exceptional problem-solving and analytical skills to develop and drive warehouse strategy.
• Commitment to promoting a positive workplace and safety-first culture.
• Knowledge of Lean and Six Sigma principles as a plus.
• Intermediate proficiency in using warehouse management software and Microsoft Office Suite.
• Bachelor’s degree in business, supply chain, engineering, analytics or related field or equivalent work experience.

Additional Details

Physical demands: The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job.

Physical Activities

• Stand: Frequently
• Walk: Frequently
• Sit: Frequently
• Use hands to finger, handle, or feel: Always
• Reach with hands and arms: Frequently
• Climb or balance: Sometimes
• Stoop, kneel, crouch, or crawl: Sometimes
• Talk or hear: Always
• Taste or smell: None

Weight to be lifted/force to be exerted

• Up to 10 pounds: Sometimes
• Up to 25 pounds: Sometimes
• Up to 50 pounds: Sometimes

Vision requirements

• Close vision: Clear vision at 20 inches or less
• Distance vision: Clear vision at 20 feet or more
• Color vision: Ability to identify and distinguish colors
• Peripheral vision: Ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point
• Depth perception: Three-dimensional vision, ability to judge distances and spatial relationships
• Ability to adjust focus: Ability to adjust the eye to bring an object into sharp focus

Work environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.

Typical noise level for the work environment of this job

• Moderate noise: examples: business office with computers and printers, light traffic

Environmental conditions

• Work near moving mechanical parts: Sometimes
• Fumes or air borne particles: Frequently
• Vibration: Sometimes