Director of Human Resources

Director of Human Resources

As the Aging Services Access Point (ASAP) and Area Agency on Aging (AAA) for South Norfolk County in Massachusetts, HESSCO’s mission is to help older adults and individuals living with a disability remain safe and independent at home for as long as possible.

As a member of the Senior Leadership Team, Director of Human Resources serves as HESSCO’s human resources leader, partnering closely with the Executive Director (ED) and senior leadership team. Develops and executes strategies that attract, retain, engage, and develop a high-performing workforce.

Duties and Responsibilities

Strategic Leadership

• Serve as a trusted advisor to the ED and Senior Leadership Team on all human resources and organizational matters.
• Develop and execute a comprehensive HR strategy aligned with organizational goals and priorities.
• Foster a workplace culture built on collaboration, inclusion, accountability, and continuous improvement.
• Lead organizational development, succession planning, workforce planning, and change management initiatives.

Human Resources Leadership

• Provide leadership and direction to the HR team, establishing clear expectations, accountability, and priorities.
• Develop, implement, and continuously improve HR policies, procedures, and best practices.
• Ensure compliance with federal, state, and local employment laws and regulations.

Talent Acquisition & Workforce Development

• Oversee organization-wide recruitment, onboarding, and workforce development strategies.
• Develop initiatives that improve employee retention, engagement, and professional growth.
• Monitor workforce metrics, including turnover, vacancies, hiring timelines, and engagement.
• Serve as the organization’s Affirmative Action Officer.

Employee & Labor Relations

• Lead employee relations strategies that promote trust, communication, and accountability.
• Provide guidance and coaching to managers on performance management, employee concerns, and workplace challenges.
• Oversee corrective action processes and complex employee relations matters.
• Administer the Collective Bargaining Agreement and participate in union negotiations.

Compensation, Benefits & Total Rewards

• Develop competitive and cost-effective compensation and benefits strategies.
• Lead annual benefits planning and open enrollment processes.
• Manage relationships with benefits brokers and vendors.
• Collaborate with senior leadership on compensation reviews.
• Oversee communication of total rewards programs.

HR Operations, Systems & Compliance

• Oversee HR systems, including ADP Workforce Now, ensuring accurate reporting and data integrity.
• Maintain compliance with employment laws, wage and hour requirements, workers’ compensation, CORI requirements, and other regulatory standards.

Learning & Organizational Development

• Lead agency-wide learning and development initiatives.
• Develop leadership training, employee development programs, diversity and inclusion education, and supervisory training.
• Support organizational design, job architecture, and workforce planning.

Required Qualifications

• Bachelor’s degree in human resources, business administration, or a related field (or equivalent combination of education and experience).
• Minimum of 8 years of progressive human resources leadership experience.
• Demonstrated experience in: Employee and labor relations.
• Talent acquisition
• Compensation and benefits administration
• Organizational development
• HR compliance
• Performance management
• Experience developing and executing HR strategy.
• Strong knowledge of employment
• Professionalism, and ability to maintain confidentiality.

Preferred Qualifications

• Master’s degree.
• SPHR, SHRM-SCP, or comparable HR certification.
• Experience in the nonprofit sector.
• Experience working in a unionized environment.
• Experience with ADP Workforce Now or similar HRIS platforms.

Pay: $110,000.00 per year

Benefits:

• 401(k)
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Education:

• Master's (Preferred)

Experience:

• Human Resources: 8 years (Preferred)

Ability to Commute:

• Walpole, MA 02081 (Required)

Work Location: In person