Associate Product Owner

This position is incentive eligible.

This is OUR story... and YOUR next chapter

At HCA Healthcare, our Digital Transformation and Innovation (DT&I) team is redefining what’s possible inpatient care. By leveraging the power of artificial intelligence, automation, and digital technologies, DT&I is helping drive meaningful improvements in clinical outcomes, reduce manual workload, and expand the reach of our care teams.

If you're passionate about using technology to improve human life, this is where your work truly matters

What you will accomplish in this role

Are you passionate about improving digital products, solving complex challenges, and making technology work better for the people who rely on it every day? Do you thrive at the intersection of technology, operations, and customer experience?

At HCA Healthcare, we're transforming how care teams work—and we're looking for an Associate Product Owner to help us deliver reliable, innovative technology that empowers healthcare professionals to focus on what matters most: caring for patients.

As part of our Digital Transformation & Innovation (DT&I) team, you'll play a critical role in supporting Timpani, our enterprise workforce technology platform. You'll help ensure our digital solutions remain reliable, scalable, and responsive to the evolving needs of clinicians, leaders, and operational teams across the organization.

This isn't just about maintaining technology. It's about making a meaningful impact on the daily experiences of healthcare professionals and the patients they serve.

The Opportunity

As our Associate Product Owner – Timpani Enterprise Support & Maintenance, you'll be at the center of product operations, continuous improvement, and cross-functional collaboration.

You'll take ownership of an enterprise support backlog, help prioritize enhancements, solve production challenges, and partner with talented teams to ensure our technology continues delivering value at scale.

You'll work closely with nursing leaders, workforce management, IT, development teams, and product leadership to turn real-world challenges into actionable solutions.

Your mission? Keep essential technology running smoothly today while helping build a stronger, more sustainable product experience for tomorrow.

What You'll Do

Own Product Health & Continuous Improvement

• Help drive the reliability, stability, and performance of Timpani's enterprise capabilities.
• Identify recurring challenges, uncover improvement opportunities, and coordinate solutions that enhance the user experience.
• Support the transition of established product capabilities into a scalable, long-term support model.
• Partner with product leadership to monitor key performance indicators, identify trends, and continuously improve product health.

Drive Priorities &

Deliver Results

• Own and manage the Enterprise Support backlog, balancing production issues, bug fixes, maintenance needs, and targeted enhancements.
• Translate business needs and user feedback into clear requirements, actionable user stories, and well-defined acceptance criteria.
• Collaborate with technical teams to evaluate solutions, prioritize work, and deliver improvements that create meaningful enterprise value.
• Make thoughtful prioritization recommendations based on business impact, urgency, risk, and available capacity.

Be the Voice of the Customer

• Build strong relationships with frontline clinicians, nursing leaders, workforce teams, and business stakeholders.
• Advocate for the people using our technology every day, ensuring their needs inform product decisions.
• Serve as a trusted point of contact for product support needs, issue resolution, and enhancement opportunities.
• Communicate priorities, progress, and resolutions clearly across technical and nontechnical audiences.

Collaborate, Innovate & Execute

• Partner with product owners, Scrum Masters, developers, and technical leads in an Agile environment.
• Participate in sprint planning, backlog refinement, demos, retrospectives, and support triage.
• Coordinate across teams to remove obstacles, resolve dependencies, and keep important work moving forward.
• Help deliver improvements across Timpani capabilities, including Staff App, Flex Path, Attendance, Manager Mobile, workforce integrations, reporting, and forecasting.

What You'll Bring

We're looking for a collaborative, solutions-oriented product professional who combines strong business judgment with technical curiosity and a passion for delivering exceptional user experiences.

Required Qualifications

• Bachelor's degree in Business Administration, Computer Science, or a related field, or an equivalent combination of education and experience. - Required
• 3+ years of experience in Product Ownership, Product Management, or a related business role, including experience supporting product scale, maintenance, consistency, and performance monitoring. - Required
• 5+ years of experience with workforce scheduling, Kronos, HR systems, productivity platforms, administrative systems, or electronic health records (EHR). - Required
• Demonstrated ability to lead and coordinate cross-functional teams to achieve complex business objectives. - Required
• Strong problem-solving, organizational, communication, and stakeholder management skills.
• Experience delivering and supporting digital products in complex enterprise environments.
• Familiarity with Agile methodologies, backlog management, sprint planning, and product lifecycle management.
• Experience collaborating with technical teams and translating operational challenges into product requirements.
• Certified Scrum Product Owner (CSPO) or a similar Agile certification. - Preferred

What Will Make You Successful

You'll thrive in this role if you:

• Think like a product owner: You see beyond individual issues to understand the broader product experience and business impact.
• Love solving problems: You're energized by investigating challenges, connecting the dots, and finding practical solutions.
• Put users first: You listen, ask thoughtful questions, and advocate for solutions that make people's work easier.
• Bring people together: You build relationships, navigate competing priorities, and drive progress across teams.
• Balance strategy with execution: You understand that maintaining reliable products is just as important as developing what's next.
• Embrace continuous improvement: You're always looking for ways to make products, processes, and experiences better.

Why HCA Healthcare?

• At HCA Healthcare, technology is more than a tool—it's an opportunity to transform how healthcare is delivered.
• Our Digital Transformation & Innovation team is dedicated to bringing innovative solutions to the clinical and administrative frontline, helping improve patient outcomes, empower clinicians, and create more efficient healthcare operations.
• In this role, you'll have the opportunity to work on enterprise-scale technology, collaborate with diverse teams, and see the real-world impact of your contributions.
• Your work will help healthcare professionals spend less time navigating technology and more time focused on delivering exceptional care.

Work Location/Schedule:

• Nashville, TN area (near Centennial Park)
• Onsite: M-F, 8am – 5pm

Travel Required:

• This job may require up to 25% travel.

Visa Sponsorship:

• Not offered, now or in the future

At HCA Healthcare, we are committed to fostering a culture of growth that allows you to build the career of a lifetime. We encourage you to apply for our Associate Product Owner today. We review all applications promptly, and qualified candidates will be contacted to continue the process.

Join us!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.