IT Business Analyst

About the Role

The role serves as the face of the Information Technology Department to the business and the voice of the business within the Information Technology Department. It enables informed decisions across the organization by balancing business value, architectural standards, risk, resource capacity, service and organizational priorities. Through trusted relationships, disciplined governance and proactive oversight.

This position will help to configure, maintain and engage with the business partners to confirm intended benefits are achieved.

Role Qualifications (Required & Preferred)

Education:

Bachelor’s degree in business, information technology, or related discipline (P) or equivalent experience (R)

Experience:

5 years of relevant functional experience (R)

Areas of Knowledge:

PC operating system and tools, database design, query tools, corporate accounting, Business Intelligence (BI) reporting and report-writing tools, BlackLine, Sage FAS, SAP Crystal Reports.

Systems Skills

Project planning and control, keyboarding, communications, teaching, interpersonal relations, problem solving

Skills:

Project planning and control, keyboarding, communications, teaching, interpersonal relations, problem solving

Role Responsibilities:

• Serve as the primary liaison between Information Technology and assigned departments, fostering strong relationships and aligning technology initiatives with business objectives. Support the IT budgeting process, including demand forecasting, vendor cost management, portfolio commitments, purchase requisitions, and IT contract administration.
• Support Kronos, UKG, and Timekeeper software for HR/Payroll and verify accuracy, integrity, and security of system including major upgrades.
• Document systems, support reports and queries, and daily, monthly, and annual processing procedures.
• Lead initiative execution by proactively managing risks, addressing dependencies, resolving issues, and ensuring successful achievement of desired business outcomes.
• Create and maintain BI reporting solutions that provide accurate, timely information to support business decision-making.
• Develop and support reports using SAP Crystal Reports, Excel, and other BI/reporting tools, with a focus on accuracy, consistency and usability.
• Provide functional and technical support for key business applications including Blackline and Sage Fixed Assets (Sage FAS).
• Foster innovation and collaboration by bridging business needs with enterprise technology capabilities.
• Advocate for assigned business functions during enterprise-wide prioritization efforts, ensuring technology investments and service demands align with business objectives.
• Work with IT support teams to understand resource capacity and competing priorities and communicate constraints, options, and decisions to business partners.
• Assist in defining, validating, documenting, and managing business requirements in partnership with stakeholders and delivery teams.
• Ensure proposed solutions align with IT roadmaps, architectural standards, information-security requirements, integration needs, and organizational requirements.
• Track initiatives across assigned business areas and proactively identify, communicate, and help mitigate risks, issues, dependencies, and decision gaps while coordinating efforts across teams and resources, without assuming ownership responsibilities held by project or service leaders.
• Support application design, troubleshooting, reporting, queries, and process improvements when business context or cross functional coordination is required.

Equal Opportunity

Employer

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