Product Manager, Ancillary Products

• Product Strategy, Portfolio Management \& Product Development

+ Own the end to end product strategy for the assigned ancillary products, including benefit design, competitive positioning, rate considerations, and portfolio optimization.

+ Establish short and long term product goals in partnership with leadership; translate strategy into actionable initiatives and recommendations.

+ Develop and manage project plans, timelines, milestones, dependencies, risks, and deliverables to support successful product initiatives, benefit changes, vendor implementations, and program enhancements.

+ Conduct regular portfolio and market assessments, including competitive analysis, pricing position, and performance benchmarking.

+ Monitor and communicate product performance across membership, financial results, utilization trends, and customer impact; prepare executive level insights and recommendations.

+ Identify opportunities to improve performance through benefit design changes, program enhancements, operational improvements, or vendor collaboration.

+ Serve as the organizational subject matter expert for products and benefits for assigned segment.

+ Evaluate and respond to custom or ad hoc benefit requests from

+ Account Management Services (AMS), executive leadership and external clients.

+ Provide subject matter expertise throughout the product lifecycle, from concept through implementation and post launch evaluation.

+ Coordinate cross functional teams (vendors, Actuarial, Finance, Operations, IT, Legal, Compliance, Marketing, AMS) to ensure operational readiness and successful launches.

• Vendor Management \& Governance

+ Lead vendor management and governance activities for assigned vendors.

+ Manage contract execution, renewals, amendments, statements of work, and related vendor agreements.

+ Coordinate internal review of vendor contract language, support sourcing events and negotiations, and provide business impact analysis and recommendations to leadership.

+ Facilitate recurring vendor reviews, maintain vendor documentation, and ensure vendor activities align with organizational goals and business strategy.

+ Drive vendor corrective actions, service recovery efforts, and continuous improvement initiatives.

• Performance Monitoring \& Reporting

+ Track key contract and financial information, including membership by segment, expenses, income, margin, vendor payments, incentives, and year\-over\-year performance.

+ Develop executive\-level summaries, scorecards, dashboards, financial tracking, and written recommendations.

+ Monitor vendor performance against contractual obligations, KPIs, and SLAs; identify trends, risks, value leakage, and improvement opportunities.

+ Review and validate vendor reporting and translate data into actionable insights, corrective action plans, and leadership recommendations.

+ Partner with operational areas and internal departments to resolve escalated sales, service, risk, compliance, audit, and issue\-resolution needs.

+ Provide regular briefings to leadership on vendor changes, issues, performance, and required escalations.

+ Operational Execution \& Project Management

+ Execute day to day product management activities to support ongoing maintenance, enhancements, and implementation of products and benefits.

+ Manage implementation activities by coordinating project tasks, monitoring progress against timelines, resolving issues, and ensuring operational and stakeholder readiness.

+ Lead cross\-functional project meetings, track action items, communicate status updates, escalate risks and barriers, and ensure stakeholders remain aligned on scope, timelines, decisions, and implementation readiness.

+ Coordinate with internal partners to ensure accurate benefit configuration, system readiness, and operational execution.

+ Draft, review, and approve product related documentation and internal materials.

+ Provide timely, practical recommendations in response to emerging issues, operational needs, and custom requests.

• Risk, Compliance, \& Controls

+ Identify vendor risks, gaps, and compliance issues; develop and track mitigation strategies.

+ Maintain audit\-ready documentation and support vendor risk assessments and mitigation plans.

• Lead or work with other departments on miscellaneous projects related to products, benefits, and programs.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

\#LI\-Hybrid

• Bachelor's degree and five years of related work experience; or an equivalent combination of education, training, and work experience.
• Strong oral and written communication skills.
• Demonstrated project management skills, including the ability to plan, organize, prioritize, track, and execute cross\-functional initiatives from concept through implementation.
• Intermediate working knowledge in Microsoft Excel, Word and PowerPoint