Business Analyst - Prevention Bureau

Position Description

------------------------

Position Overview:

The analyst works directly with leadership, supervisors, inspectors, administrative personnel, information technology staff, vendors, and partner departments to understand how work is actually performed; determine what information is needed to measure that work; identify where the information originates; and establish practical, sustainable processes for capturing it.

When necessary, data is unavailable, incomplete, inconsistent, or unreliable, the analyst determines the cause and develops recommended workflows, procedures, forms, system fields, controls, or business requirements needed to produce dependable information.

The position administers and validates established key performance indicators, develops new measures as programs and service demands evolve, and evaluates workload, staffing capacity, service demand, productivity, cycle time, backlog, and resource utilization across Prevention Bureau assignments.

The analyst connects operational workflows, employee responsibilities, information systems, performance measures, and organizational objectives to support fair, consistent, and evidence-based leadership decisions.

Duties and Responsibilities:

• Manage monthly, quarterly, and annual KPI reporting, including data collection, validation, reconciliation, and submission.
• Maintain definitions, formulas, sources, owners, targets, and reporting rules.
• Develop and review measures aligned with Bureau priorities, regulatory responsibilities, and customer service, considering quality, timeliness, compliance, and outcomes, as well as workload.
• Analyze service demand, assignments, completed and pending work, backlogs, processing times, reinspection, and geographic and seasonal trends.
• Develop workload models and staffing scenarios that account for case complexity, travel, leave, training, administrative duties, and emergency assignments to support equitable assignments and resource decisions.
• Work with staff and subject-matter experts to document workflows, responsibilities, handoffs, system interactions, and controls. Identify data gaps and recommend forms, required fields, procedures, and system changes.
• Establish data definitions, ownership, collection schedules, and validation standards.
• Collect and analyze inspection, permitting, plan review, enforcement, facility, event, and customer-service data.
• Apply quality checks, trend analysis, benchmarking, and forecasting to identify risks and opportunities for improvement.
• Document limitations and protect restricted information in accordance with applicable policies and requirements.
• Create dashboards, scorecards, reports, and presentations that explain findings and operational context.
• Support leadership decisions, budgeting, staffing, strategic planning, performance reviews, accreditation, audits, Commissioners Court, and public information requests.
• Coordinate process improvements that reduce delays, duplicate work, errors, and administrative burden while maintaining compliance and quality.
• Develop procedures, job aids, and implementation plans; measure results and recommend corrective actions.
• Serve as a business liaison for the Enterprise Fire Marshal Management System and related initiatives.
• Document requirements and support data migration, configuration, testing, training, and implementation with HCFMO, Engineering, IT, and vendors.
• Track project milestones, risks, and deliverables; communicate findings clearly; and maintain supporting records.

Other Duties and Responsibilities:

• Serve on committees, boards, workgroups, or project teams as assigned by management.
• Perform assigned tasks safely and document and report accidents, injuries, or health exposures in accordance with accepted safety practices and HCFMO policy.
• May be assigned to support any HCFMO division or emergency operation when directed by a supervisor or command staff member.
• Perform administrative and other related duties as assigned.
• The duties listed above are not intended to limit the assignment of work and should not be construed as a complete list of all duties normally performed or duties that may be assigned temporarily outside the employee’s normal line of work.

Harris County is an Equal Opportunity Employer

https://hrrm.harriscountytx.gov/Pages/EqualEmploymentOpportunityPlan.aspx

If you need special services or accommodations, please call (713) 274-5445 or [email protected]

Requirements

----------------

Possess any combination of education, experience, and training equivalent to the following:

Experience and Experience:

• Associate Degree from an accredited college in Business Administration, Data Analytics, Management Information Systems, Public Administration, Finance, Statistics, Project Management, or a closely related field;

AND

• Four (4) years of directly related professional experience in business analysis, operational analysis, performance management, process improvement, data analytics project coordination, or a closely related field,

AND

• At the date of hire, possess a valid driver’s license, State of Texas Class C
• Advanced proficiency in Microsoft Excel, including formulas, tables, pivot tables, data validation, charting, and data reconciliation.
• Working knowledge of at least one business-intelligence or data-visualization platform, such as Microsoft Power BI, Tableau, or a comparable analytical tool.
• Entry Certificate in Business Analysis (ECBA) or higher, or must be able to obtain an approved business-analysis certification within one year of employment.

Knowledge, Skills, and Abilities:

• Knowledge of business analysis, process discovery, process management, performance measurement, workload analysis, continuous improvement, and project coordination principles.
• Ability to independently investigate and understand operational processes, determine how work is performed, identify where required data originates, and document the complete flow of work and information.
• Ability to determine why information is missing, inconsistent, duplicated, delayed, or unreliable and develop practical processes for capturing, validating, maintaining, and reporting that information.
• Ability to translate operational needs into process maps, data definitions, procedures, forms, system requirements, controls, ownership assignments, and measurable outcomes.
• Ability to design meaningful KPIs with clear definitions, reliable data sources, appropriate targets, and documented calculation methods.
• Ability to analyze workload of assigned staff using multiple operational factors and explain limitations or contextual differences fairly.
• Strong analytical, critical-thinking, problem-solving, and root-cause-analysis skills.
• Advanced proficiency in Microsoft Excel, including formulas, tables, pivot tables, data validation, charting, and data reconciliation.
• Proficiency in Microsoft Word and PowerPoint, and experience with data-visualization or business intelligence tools such as Power BI or Tableau.
• Ability to query, combine, validate, and interpret data from multiple systems; experience with SQL, relational databases, GIS, or statistical tools is preferred.
• Ability to develop dashboards, current-state and future-state process maps, business requirements, standard operating procedures, job aids, implementation plans, and executive-level reports.
• Ability to facilitate process-discovery sessions, obtain accurate information from personnel at all organizational levels, reconcile conflicting descriptions of work, and build agreement around an approved process.
• Excellent written, verbal, facilitation, presentation, and interpersonal communication skills.
• Ability to manage multiple priorities, meet recurring reporting deadlines, and maintain accurate documentation in a dynamic environment.
• Ability to work independently while collaborating effectively with executives, supervisors, field personnel, administrative staff, vendors, and partner agencies.
• Ability to handle sensitive information with discretion and comply with applicable privacy, security, records-management, and access-control requirements.
• Familiarity with fire prevention, inspection, operational permitting, plan review, code enforcement, or emergency-management practices is preferred.

Automatic Disqualification:

• Convictions, probation, or deferred adjudication for any Felony, and any Class A Misdemeanor.
• Convictions, probation, or deferred adjudication for a Class B Misdemeanor, if within the previous 10 years.
• Open arrest for any criminal offense (Felony or Misdemeanor).
• Family Violence conviction.

Additional Position Requirements:

• All applicants selected to advance will be required to complete the TCOLE Personal History Statement and Background Investigation Authorization forms before moving forward.
• Candidates who possess a TCOLE Basic Peace Officer License or higher will be subject to additional position requirements.

NOTICE

Applicants for this position will be subject to a criminal background check that includes being fingerprinted. This applies to any position with network access to Criminal Justice Information Services (CJIS) or access to an area where CJIS is received, maintained or stored either manually or electronically (i.e. custodian, maintenance).

NOTE

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Preferences

---------------

• Bachelor’s degree from an accredited college or university in business administration, data analytics, information systems, public administration, finance, statistics, project management, or a related field.
• Six (6) or more years of progressively responsible experience in business analysis, data analysis, performance measurement, process improvement, operational analysis, project management, or a related field.
• Experience supporting public-safety, fire-prevention, inspection, permitting, code-enforcement, emergency management, or other governmental operations.
• Experience developing workload and staffing-capacity models for operational personnel.
• Experience gathering and documenting business requirements for enterprise software, workflow, permitting, inspection, records management, or reporting systems.
• Experience with Microsoft Power BI, Tableau, SQL, relational databases, GIS, or comparable data-analysis and reporting tools.
• Experience developing current-state and future-state process maps, standard operating procedures, data dictionaries, business requirements, dashboards, and executive-level reports.
• One (1or more of the following professional credentials:

+ IIBA Certification of Capability in Business Analysis (CCBA)

+ IIBA Certified Business Analysis Professional (CBAP)

+ PMI Professional in Business Analysis (PMI-PBA)

• A comparable certification in business analysis, process improvement, project management, or data analytics

General Information

-----------------------

All FMO personnel are expected to maintain high standards of excellence when representing the department in any county-related activity.

No personnel shall act or behave, privately or in an official capacity, in such a manner as to bring discredit upon themselves or the Department. Personnel shall obey all federal, state, and local laws.

Staff members are expected to conduct themselves as professionals.

Position Type and Typical Hours of Work:

• Regular Full-time
• Hours will be discussed during departmental interview.

Salary:

• $33.84 - $45.76 Hourly
• Commensurate with Experience
• Based on 26 Pay Periods

+ Plus, benefits

Employment is contingent upon passing a background check and drug screen.

Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.

HARRIS COUNTY EMPLOYEE BENEFITS

Harris County offers a highly competitive benefits program, featuring a comprehensive group health plan and defined benefit retirement plan.

The following benefits are offered only to Harris County employees in regular(full-time) positions:

Health & Wellness Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Wellness Plan
• Life Insurance
• Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• Healthcare Flexible Spending Account
• Dependent Care Flexible Spending Account

Paid Time Off (PTO)

• Ten (10) days of vacation leave per year (accrual rate increases after 5 years of service)
• Eleven (11) County-observed holidays
• One (1) floating holiday per year
• Paid Parental Leave*
• Sick Leave

Retirement Savings Benefit

• 457 Deferred Compensation Plan

The following benefits are available to Harris County employees in full-time and select part-time positions:

• Professional learning & development opportunities
• Retirement pension (TCDRS defined benefit plan)
• Flexible work schedule*
• METRO RideSponsor Program*
• Participation may vary by County department. The employee benefits plans of Harris County are extended to all eligible participants across various departments with the exception of the Harris County Community Supervision and Corrections Department, for which the cited Health & Wellness Benefits are administered through the State of Texas.

In accordance with the Harris County Personnel Regulations, group health and related benefits are subject to amendment or discontinuance at any time. Harris County Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.

For plan details, visit the Harris County Benefits & Wellness website:

www.benefitsathctx.com