Senior Operations Manager

Property Description:

A KemperSports-managed golf facility in the Chicago area offering public golf, outings, instruction, retail and food and beverage services.

Position Summary

KemperSports is seeking a Senior Operations Manager for Harborside International in the Chicago area. This position leads daily golf and guest service operations and coordinates execution across departments. The successful candidate will be a visible, hands-on leader who develops staff, strengthens operating controls and uses business results to improve service and profitability.

Essential Duties and Responsibilities:

• Lead daily golf operations, including reservations and tee sheet execution, golf shop service, outside services, practice operations and pace of play.
• Coordinate department schedules and daily priorities so golf operations, food and beverage, maintenance and events deliver a consistent guest experience.
• Build staffing schedules around forecast demand, monitor labor productivity and coach supervisors on service standards and cost control.
• Manage the operating handoff for tournaments and outings. Confirm event details, staff assignments and coordination with food and beverage, then review execution and guest feedback.
• Oversee merchandise purchasing, receiving, inventory counts, product presentation and pricing. Track sales, margins and outstanding orders with accounting support.
• Coordinate approved player development and instruction programs, including teaching schedules, registration, staff coverage and participant follow-up.
• Review daily revenue, rounds, tee time utilization and departmental expenses. Help prepare budgets and forecasts, investigate variances and carry out agreed improvements.
• Recruit, onboard and train operating staff with Human Resources support. Give regular feedback and develop supervisors who can manage daily responsibilities independently.
• Keep reservations, point-of-sale and operating procedures current. Train staff on accurate transactions, cash handling, inventory records and timely reporting.
• Work with sales and marketing to deliver promotions, retain outing customers and improve conversion from reservations to completed rounds.
• Coordinate course access and daily operating changes with the Superintendent. Address guest concerns promptly and communicate service issues to the appropriate leaders.
• Keep regional leadership informed of staffing needs, financial trends and operating concerns. Implement company safety and service programs and complete assigned improvement projects.

Qualifications:

• At least five years of relevant golf operations or facility management experience, including responsibility for staff and operating results.
• Experience as a Head Golf Professional, Director of Golf, Assistant General Manager or comparable operating leader is preferred.
• Demonstrated ability to manage tee sheet operations, tournament execution, merchandise inventory and guest service.
• Working knowledge of budgets, labor scheduling, purchasing and financial reporting, with an ability to turn performance data into operating improvements.
• Strong coaching and organizational skills, sound judgment and effective communication across departments.
• Proficiency with tee sheet and point-of-sale platforms and Microsoft Excel, Word and Outlook.
• College degree and PGA Class A membership preferred; neither is required.
• This on-site role requires a flexible schedule that includes early mornings, evenings, weekends and holidays as business needs require. Work takes place in the clubhouse and outdoors; staff must follow facility safety practices around golf activity, equipment and changing weather.

Supervises

Department leaders and property staff across golf operations, food and beverage, golf course maintenance and sales.

Classification

Full-time, Non-Seasonal, Salaried, Exempt

Annual base salary is $115,000-$130,000. Benefits include health insurance, a retirement plan, paid time off and professional development support, subject to eligibility and applicable plan terms.

KemperSports Management is an Equal Opportunity Employer