Spa Sales Manager - Membership & Revenue Growth

Benefits:

• Free uniforms
• Paid time off
• Training & development
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Opportunity for advancement

Hand & Stone Massage and Facial Spa | West Kendall, FL

Job Type: Full-Time

Compensation: $52,000–$55,000 Base Salary + Performance-Based Bonuses

Industry: Spa, Wellness, Membership Sales, Beauty & Hospitality

Build a High-Performing Sales Team. Grow Memberships. Drive Revenue.

Hand & Stone Massage and Facial Spa is seeking an experienced, results-driven Spa Sales Manager to lead membership sales, revenue growth, team performance, and guest retention at our West Kendall location.

This is a hands-on sales leadership position for someone who understands membership-based businesses and knows how to turn sales opportunities into measurable results.

The ideal candidate has experience leading sales teams in a spa, med spa, fitness, salon, or other recurring-revenue business. You should be comfortable setting sales goals, coaching employees, improving membership conversion, developing retention strategies, and holding a team accountable for performance.

This is an opportunity for a motivated sales leader who enjoys building relationships, developing people, and growing a business.

Key Responsibilities

Sales & Revenue Growth

• Drive membership sales, upgrades, service enhancements, retail sales, and overall revenue by developing and executing strategies for growth.
• Establish daily, weekly, and monthly sales goals and hold the team accountable for results.
• Monitor key performance indicators (KPIs), identify opportunities, and implement action plans to improve performance.

Team Leadership & Development

• Lead, coach, motivate, and develop Spa Associates and service providers.
• Conduct ongoing sales observations, role-playing, and individual coaching sessions.
• Provide real-time feedback and establish clear performance expectations.
• Build a positive, competitive, and results-oriented team culture.
• Support recruitment, interviewing, onboarding, scheduling, and employee performance management.

Membership Retention & Business Development

• Develop strategies to improve membership retention and reduce cancellations.
• Drive repeat business, referrals, and long-term client relationships.
• Generate new business through grassroots marketing and community outreach.
• Build partnerships with local businesses, fitness centers, residential communities, hotels, and other organizations.

Spa Operations & Guest Experience

• Oversee daily spa operations and front desk performance.
• Monitor the guest experience and resolve concerns professionally.
• Maintain operational standards while supporting the overall success of the business.

Qualifications

Required:

• Minimum 2 years of sales leadership or management experience.
• Demonstrated success driving sales performance, revenue growth, and team accountability.
• Strong coaching, communication, and employee development skills.
• Ability to analyze sales performance and translate KPIs into actionable strategies.
• Comfortable working in a goal-driven, sales-focused environment.
• Ability to lead and manage a team of 15 or more employees.
• Bilingual English/Spanish
• Experience managing a membership-based business.
• Familiarity with POS, CRM, and appointment scheduling platforms.

Candidates with experience at membership-based businesses such as massage studios, fitness clubs, salons, med spas, and wellness centers are strongly encouraged to apply.

Compensation & Benefits

• $52,000–$55,000 annual base salary.
• Performance-based bonus opportunities tied to sold memberships and GMS.
• Paid Time Off (PTO).
• 401(k) retirement plan.
• Complimentary monthly massage or facial service.
• Employee discounts on retail products.
• Career growth and advancement opportunities.
• Supportive and team-oriented work environment.

Apply Today!

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries.

I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application.

Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.