Customer Support Specialist - IT

Customer Support Specialist - IT

Annual Salary: $42,524

Work Schedule: Monday- Friday 8:30-5:00 pm

Solve Problems. Support Technology. Make an Impact.

Hampton-Newport News Community Services Board (H-NNCSB) is seeking a customer-focused and detail-oriented Customer Support Specialist to join our Information Technology (IT) team!

If you enjoy troubleshooting technology, solving problems, and helping others, this could be the opportunity for you! As a Customer Support Specialist, you'll provide Tier 1 IT Help Desk and technical support, assist employees with hardware and software issues, and help keep our technology systems running smoothly.

This position plays an important role in supporting daily IT operations by responding to service requests, resolving technical challenges, and ensuring employees have access to the technology and resources they need to perform their jobs effectively. You'll work in a fast-paced, team-oriented environment where communication, problem-solving, and excellent customer service are essential.

Required Qualifications/Skills:

• Associate's Degree in Information Technology with one year of technology support and training experience OR three years of technology support and training experience.
• Strong customer service skills, proficient in Microsoft Office.
• Familiar with various software and hardware required.

What You'll Do

• Provide IT Help Desk and technical support for hardware, software, and service desk requests via phone, email, and remote assistance.
• Troubleshoot and resolve common technical issues, escalating complex problems as needed.
• Log, prioritize, track, and resolve service requests using the ServicePro Ticket Management System.
• Manage user accounts, system access, and security through Microsoft Active Directory and Exchange.
• Process employee access badges, terminations, and printer/copier service requests.
• Maintain accurate technical documentation, service records, and equipment inventory.
• Assist employees with service interruptions, system access issues, and technology-related questions.
• Communicate technical information clearly and professionally to employees with varying levels of technical knowledge.
• Provide occasional on-site technical support as needed.

Benefits include:

• Medical, Dental, and Vision insurance
• Life Insurance
• Flexible Spending Account (FSA)
• Annual and Sick Leave
• 11 Paid Holidays
• Virginia Retirement System (VRS)

Make a Difference with H-NNCSB

Bring your technical skills, problem-solving abilities, and commitment to excellent customer service to a team dedicated to supporting the technology needs of H-NNCSB. Your contributions will help employees stay connected, productive, and focused on serving our community.

We invite you to apply and become part of our team!