Systems Engineer II- Platform

Responsibilities

Since H-E-B Digital Technology’s inception, we’ve been investing heavily in our customers’ digital experience, reinventing how they find inspiration from food, how they make food decisions, and how they ultimately get food into their homes.

This is an exciting time to join HE-B Digital—we’re using the best available technologies to deliver modern, engaging, reliable, and scalable experiences to meet the needs of our growing audience.

As a Systems Engineer II , you’ll deliver moderately complex systems solutions. You’ll test, maintain, implement, and contribute to the design of systems related to H-E-B infrastructure business processes, operations, and systems, and ensure the highest levels of availability, performance, and security.

Once you’re eligible, you’ll become an Owner in the company, so we’re looking for commitment, hard work, and focus on quality and Customer service. “Partner owned” means our most important resources—People— drive the innovation, growth, and success that make H-EB The Greatest Omnichannel Retailing Company.

Do You Have a HEART FOR PEOPLE … you’re willing to share knowledge and support Partners

HEAD FOR BUSINESS … you have the skills to effectively deliver reliable systems and infrastructure solutions

PASSION FOR RESULTS … you can produce quality results with little direct supervision

We Are Looking For − 2+ Years of experience or relevant and transferrable skills preferred

− Developing functional expertise and ability to demonstrate essential skills and competencies

Who We Are We fortify the foundation of our technology by reinforcing the integrity of every layer, keeping our platforms complete, consistent, resilient, and reliable. Through engineering excellence and proactive risk management, we deliver a hardened environment that operates effectively under any challenge—enabling fearless innovation and building unwavering trust with our customers.

What is the work?

Secure, Innovate, Design &

Develop With Moderate Supervision

• Contributes to scoping and designing infrastructure and security solutions in alignment with approved technology roadmaps; evaluates options, security implications, tradeoffs, and impacts on adjacent systems, and recommends design changes when needed
• Analyzes, evaluates, tests, debugs, and implements operating systems, databases, utilities software, or system management tools on an ongoing basis to ensure business needs are met
• Develops, tests, reviews and maintains code and infrastructure as code to automate infrastructure and security operations, reduce manual effort, improve reliability, and enable secure self-service capabilities
• Contributes to unit and functional automated testing of custom code
• Integrates and configures existing platforms, services and tools to meet business and technical needs
• Uses source control and CI/CD practices to deliver and maintain infrastructure changes
• Consumes APIs to integrate systems and automate workflows
• Monitors system health and performance; investigates technical and security issues, identifies root causes, and implements fixes within scope, collaborating with other teams or escalating when needed.
• Secures cloud and on-premises infrastructure by applying industry best practices and following security, testing, documentation, and change-management practices throughout implementation and operations.
• Contributes to solution design by evaluating existing capabilities, documenting requirements and tradeoffs, and recommending an approach
• Operates independently with assistance from more experienced engineers as needed; work is reviewed to ensure key objectives are met
• Communicates risks, blockers, operational changes and service-level concerns to relevant teams and stakeholders
• Diagnose and fix complex technical and security issues, independently and alongside a motivated team
• Collaborates with infrastructure and application teams on cross-functional, multi-system initiatives from design through delivery, contributing technical expertise to improve security, the user and administrator experience, and end-to-end service reliability for H-E-B customers.
• Evaluate emerging technologies for potential adoption, and recommend improvements to team processes and tools based on industry standards
• Communicate development status, risks, and concerns to leadership, and maintain standards, documentation, and training across our technology stacks and security processes

What is your background?

• A related degree or comparable formal training, certification, or work experience preferred
• 2+ years of related systems experience preferred
• 2+ years in cyber security and infrastructure administration, including security services such as patching, configuration hardening, antimalware, encryption/cryptography, and vulnerability assessment/remediation
• 2+ years each with Infrastructure as Code; scripting/development in Python (or similar); CI/CD (e.g., GitLab Runner, Jenkins); and automation tools (Terraform or Ansible)

Do you have what it takes to be an H-E-B Systems Engineer II?

Who You Are… You Have

• Working knowledge of networking concepts, including TCP/IP, and of Windows, macOS, and other relevant operating systems
• Working understanding of infrastructure and security administration practices, including patching, configuration hardening, endpoint protection, encryption, and vulnerability assessment and remediation
• Experience with infrastructure as code and automation tools such as Terraform or Ansible and can write and maintain scripts or code using Python or a similar language
• Strong analytical and problem-solving skills
• Intermediate time management and prioritization skills
• Ability to work efficiently with moderate supervision in a fast-paced technical environment with increasing support demands and complexity
• Ability to manage multiple, more complex priorities and assigned tasks to meet deadlines and objectives
• Ability to collaborate and confidently share ideas with the team
• Ability to exercise discretion and judgement to apply technical principles to assigned projects. Exercises judgement within defined procedures and practices
• Communicates clearly and constructively with internal and external stakeholders, adapting to the audience and situation; explains technical ideas and project status, and promptly raises risks and blockers.
• An ownership mentality with a track record of high-quality results, operating independently with support from others as needed
• Experience as a technical resource on highly visible, cross-functional projects, owning an area of expertise
• A passion for customer service, digital security, and staying ahead of emerging security technologies
• Experience with macOS and Windows endpoint management tools such as JAMF, Microsoft Intune, and Microsoft Configuration Manager
• A solid grounding in secure system architecture, design patterns, and common security frameworks (NIST, ISO 27001/2, ITIL, COBIT)
• Experience operating in public cloud (Azure, GCP, or AWS) as well as on-premise private cloud and VM server environments
• Experience with collaboration tools such as Jira, Confluence, and ServiceNow
• The ability to manage multiple priorities in a fast-paced, increasingly complex environment, with occasional extended hours

Can you…

− Function in a fast-paced, retail, office environment

− Travel by car or plane with overnight stays

− Work extended hours; sit for extended periods

− Work rotating and on-call schedules

11-2024

JDFT