Bilingual Human Resources Generalist

Located in the Detroit, MI area.

ABOUT THE ROLE

GSF USA is looking for a Bilingual Human Resources Generalist to support our growing Michigan operations. This position will serve as the primary local HR contact for employees and operational leadership, providing hands-on support across a variety of human resources functions.

The HR Generalist will be involved in recruiting, onboarding, employee relations, benefits administration, compliance, and day-to-day HR operations. Working closely with the HR Manager and local leadership, this individual will help ensure employees receive timely support, company policies are consistently followed, and HR processes run effectively.

This is an opportunity for someone who enjoys working directly with people, solving problems, and taking ownership of HR responsibilities in a fast-paced, service-oriented environment.

WHAT WE OFFER

• Health, dental, and vision benefits.
• Paid time off and holidays.
• A high-growth environment where leaders are developed and promoted from within.
• A collaborative culture built on teamwork, accountability, and continuous improvement.

Employee Relations & HR

Support

• Serve as the primary local HR contact for GSF employees, providing guidance on workplace concerns, company policies, benefits, and general HR questions.
• Partner with Supervisors, Area Managers, and Branch Managers to address employee relations matters, attendance concerns, performance issues, and disciplinary documentation.
• Assist with employee investigations, conflict resolution, and workplace concerns, escalating sensitive or complex matters to the HR Manager as appropriate.
• Support consistent application of GSF policies and procedures across assigned accounts and locations.
• Maintain confidentiality and accurate documentation of employee-related matters.

Recruitment & Onboarding

• Work with Talent Acquisition and operational leaders to coordinate hiring needs, candidate screening, interviews, and recruiting activities.
• Coordinate new hire onboarding, including background checks, employment eligibility verification, required documentation, and orientation.
• Assist Supervisors and Area Managers with onboarding new employees and ensuring required hiring documentation is completed accurately and on time.
• Support new account startups, group onboarding sessions, and other hiring initiatives as needed.
• Help ensure new employees understand GSF policies, workplace expectations, benefits, and available HR resources.

HR Administration & Compliance

• Maintain accurate employee records and process personnel changes, including transfers, terminations, pay adjustments, and status updates through the HRIS.
• Assist employees with benefits enrollment, payroll questions, employment verifications, and other HR-related requests.
• Coordinate workers' compensation documentation, unemployment requests, leave administration, and safety-related matters with the appropriate HR team members.
• Support compliance with applicable employment laws, company policies, and HR procedures.
• Prepare reports, review employee records, and assist with HR audits and documentation requirements.

Operational Partnership

• Build strong working relationships with GSF Supervisors, Area Managers, Branch Managers, and other operational leaders throughout Michigan.
• Provide day-to-day HR guidance and support to operational teams while maintaining regular communication with the HR Manager.
• Visit assigned GSF customer locations as needed to assist employees, address HR concerns, and support onboarding activities.
• Coordinate with the broader HR team to ensure consistent processes and timely resolution of employee matters.
• Assist with employee engagement, retention initiatives, and other HR projects as assigned.

REQUIREMENTS

• Minimum of 2 years of experience in human resources, preferably in an HR Generalist or similar employee-facing role.
• High school diploma or equivalent required. Associate's degree in Human Resources, Business Administration, or a related field preferred.
• Experience supporting employee relations, onboarding, HR administration, and recruiting activities.
• Working knowledge of employment practices, employee documentation, and HR compliance requirements.
• Experience using HRIS, onboarding, payroll, or workforce management systems. Experience with UKG is a plus.
• Proficiency with Microsoft Office applications.
• Ability to travel locally to assigned GSF locations as needed.
• Bilingual proficiency in English and Spanish strongly preferred.
• Experience supporting a multi-site workforce or service-based operations preferred.

KNOWLEDGE, SKILLS & ABILITIES

• Strong interpersonal and communication skills with the ability to support frontline employees and operational leaders.
• Ability to handle sensitive employee matters professionally, objectively, and confidentially.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
• Sound judgment, problem-solving skills, and the ability to recognize when matters require escalation.
• Ability to work independently while maintaining regular communication with HR leadership.
• Ability to communicate effectively with a diverse, multilingual workforce.
• Attention to detail and accuracy when maintaining employee records and processing HR transactions.

Physical Requirements

• Ability to perform routine office duties, including extended periods of sitting, standing, walking, and computer use.
• Ability to occasionally lift and carry materials weighing up to 25 pounds, with or without reasonable accommodation.
• Ability to travel between office and assigned customer locations as needed.

Work Environment

This position works primarily in an office environment with regular visits to GSF customer locations, including schools and other commercial facilities. Interaction with frontline employees and operational leaders is a regular part of the role. Some schedule flexibility may be needed to support employees working different shifts.

GSF USA is a leading commercial cleaning and facility services company committed to creating clean, safe, and healthy environments where people can thrive.

Our success starts with our people. We develop leaders from within, build strong and supportive teams, and create opportunities for people to grow. Guided by our values of People First, Humility & Authenticity, Integrity & Transparency, and Teamwork, we work together to deliver exceptional service to our customers and create a lasting impact in the communities we serve.

At GSF, we believe our work goes beyond the spaces we service. We deliver services that transform lives.