Associate Client Success Manager

ON SITE - NO REMOTE

Position Summary

As an Associate Client Success Manager, you will own the day-to-day relationship with an assigned group of GoExceed clients and help them get the most value from our products and services.

This role is primarily client-facing and supported by strong analytical skills: you will use client wireless and expense data to uncover savings and optimization opportunities, then turn those insights into clear recommendations clients can act on. You will be key to managing client relationships after onboarding, driving high product adoption, client renewals, and excellent client satisfaction.

Responsibilities

Client Success & Account Management:

● Serve as the primary day-to-day contact for an assigned group of client accounts, building strong relationships through regular, proactive communication.

● Develop trusted relationships with key decision makers at each client and support them throughout their journey with GoExceed.

● Monitor client health for assigned accounts, including product adoption, satisfaction, and renewal risk, and raise concerns early.

● Understand each client’s business goals and make strategic and tactical recommendations based on GoExceed’s products and services.

● Prepare for and help lead Monthly and Quarterly Business Reviews, presenting results, savings, and recommendations.

● Respond to client inquiries, concerns, and issues in a timely and professional manner, coordinating with internal teams to resolve them.

● Provide application training and ongoing support so clients understand and use our products and services effectively.

● Identify opportunities to increase the value clients receive from GoExceed, supporting renewals and growth within existing accounts.

Client Insights & Reporting:

● Analyze client wireless usage, cost, and carrier account data to identify trends, savings, and optimization opportunities.

● Conduct regular reviews of client data and turn findings into clear, actionable plans.

● Build client reports, charts, and graphs that communicate results clearly and support business reviews.

● Translate data and technical information into plain-language insights for non-technical stakeholders.

● Share client feedback with Product Management to help improve our products and services.

Your Key Qualities and Skills

● Experience in a client-facing role such as customer success, account management, or client services (1–2 years preferred).

● Experience analyzing data, including interpreting trends, building reports, and turning findings into recommendations.

● Excellent written and verbal communication skills, with the ability to explain data and technical information to non-technical audiences.

● Confidence building relationships and presenting to client stakeholders, including decision makers.

● Strong organizational and multitasking skills, with the ability to manage multiple client accounts and priorities at once.

● Proficiency in Excel, PowerPoint, and other Microsoft programs. Experience with SQL, Power BI, or Azure is a plus.

● Strong problem-solving skills with a focus on client outcomes and product adoption.

● Bachelor’s degree in business or a related discipline, or equivalent experience.

● Experience in wireless, telecom, or technology expense management is a plus.

Why you’ll love it here.

GoExceed is a leading Data Management Company, currently providing Wireless Expense Management (WEM) managed service solutions, serving a diverse range of clients, from mid-size businesses to Fortune 500 companies. Our innovative technology, Mobil(X), has revolutionized the management of wireless accounts, devices, users, costs, data, contracts, and policies.

With our real-time tools, reporting, and analytics, we enable businesses to excel in their mobility landscape while maintaining financial efficiency and resource optimization.

If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then GoExceed is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries. GoExceed remains committed to advocating Diversity, Equity, and Inclusion within our organization and throughout the industry.

With GoExceed, you can expect.

● Immersion in an incredible culture and the vibe of a fast-moving and growing organization full of opportunity.

● Opportunity to work with innovative, talented peers.

● Creative problem-solving and the ability to tackle unique, complex projects.

● Competitive compensation which includes a benefits package along with generous time off for rest, relaxation, and hobbies.

GoExceed is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person