Technical Project Manager

This position reports to Director, Data Center Service Delivery. We are seeking an experienced Technical Project Manager to lead the planning, execution, and delivery of projects related to datacenter infrastructure, products, and services.

The ideal candidate will manage end-to-end project lifecycles, ensuring the successful deployment of datacenter solutions, including hardware, design, engineering, installation, and integration services.

Additional responsibilities include

Responsibilities:

• Define project scope, timelines, deliverables, quality and performance standards and success criteria in collaboration with customers and internal stakeholders, managing processes for the project lifecycle.
• Leads an interdepartmental team to complete an assigned project on time, to specifications, and with accuracy and efficiency.
• Predict resources are needed to reach objectives and manage resources in an effective and efficient manner.
• Outlines the tasks involved in the project and delegates accordingly.
• Conducts cost analysis; estimating expected costs for the project and preparing and implementing a budget based on estimates.
• Identify the specific business opportunity the project aims to solve and the desired outcomes and benefits.
• Report project outcomes and/or risks to the Managing Director and escalate issues, as necessary, according to project work plan.
• Conduct risks assessments, report identified risks to management; provide recommendations for mitigation of risks.
• Acts as a liaison between company, customers, and vendors.
• Conduct post-project reviews to refine processes and enhance service offerings.
• Support additional project initiatives across the broader GoFoton team as approved by the Vice President Sales or Leadership team.
• Supply Inputs to Strategic DC Market Planning based on customer and partner feedback
• Develop and manage the process of measuring Customer Satisfaction, producing quarterly customer satisfaction reports for Data Center customers.
• Communicate and collaborate with Sales, PLM, Field Support and Engineering to provide training and information required to promote and sell new projects, products & solutions.
• Ensure compliance with federal, state, local, industry, contractual and company regulations, stand, specifications, and best practices.
• Carry out other miscellaneous duties as may be assigned by management.

Essential Experience/Education:

• Bachelor’s degree in Information Technology, Engineering, Business, or a related field (Master’s preferred).
• 5+ years of project management experience in datacenter solutions, IT infrastructure, or cloud services.
• PMP, PRINCE2, ITIL, or Agile certifications a plus.
• AI application experience preferred.
• Premavera, Power BI, D365, and Monday.com experience preferred.
• Proven track record of meeting or exceeding sales targets in a similar environment.

Required Skills / Abilities

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.

Technical Skills

• Knowledge of fiber optic installation, maintenance, and troubleshooting.
• Proficiency with project management tools (JIRA, Smartsheet, Microsoft Project, ServiceNow, etc.).
• Experience in datacenter hardware, networking, power & cooling, virtualization, and cloud solutions.

Communication Skills:

• Strong leadership, verbal and written communication, and stakeholder management skills.
• Ability to work with cross-functional teams, including sales, engineering, and technical support.
• Ability to present to diverse audiences, including C-suite level executives.

Customer Service Orientation:

• Strong focus on customer satisfaction and experience.
• Ability to provide post-sales support and address client concerns promptly.

Analytical Skills

• Problem-solving mindset with a focus on customer satisfaction.
• Ability to analyze market trends and customer needs to inform sales strategies.

Adaptability

• Flexibility to adapt to changing market conditions and emerging technologies.
• Willingness to travel as needed to meet with clients and attend industry events.
• The candidate must be highly professional, initiative-taking, and be able to communicate extremely well between both technical and sales staff. In addition, the candidate must be capable of functioning well in a multinational organization with diverse cultures and backgrounds to coordinate business activities in the U.S. and abroad.