Operations Manager

Overview

Join our dynamic team as an Assistant General Manager and take the lead in driving operational excellence, delivering outstanding customer service, and inspiring a high-performing hotel environment.

This pivotal role combines strategic oversight with hands-on management to ensure smooth store operations, effective team leadership, If you thrive in fast-paced settings, possess a passion for hospitality management, and are eager to develop your leadership skills, this opportunity is for you!

We are committed to fostering growth, supporting your professional development, and creating a vibrant workplace where your contributions truly matter.

Responsibilities

• Assist the General Manager in overseeing daily store operations, ensuring efficiency and adherence to company policies.
• Manage inventory control processes including stock replenishment, merchandising, pricing strategies, and loss prevention initiatives.
• Supervise front desk activities, cash handling procedures, and POS (Point of Sale) system operations to ensure accuracy and security.
• Coordinate employee orientation programs, interviewing candidates, and participating in recruiting efforts to build a strong team.
• Oversee scheduling, shift management, and employee time tracking.
• Maintain excellent customer service standards by resolving issues promptly and fostering a welcoming hospitality environment.
• Communicate effectively with staff at all levels using managerial communication skills while promoting teamwork and organizational cohesion.

Qualifications

• Proven experience in hotel management or assistant manager roles within the hotel industry with supervisory responsibilities.
• Strong knowledge of hotel sales techniques, inventory management, POS systems, and cash handling procedures.
• Excellent negotiation skills coupled with effective communication abilities in multiple languages; bilingual skills are a plus.
• Demonstrated ability to recruit, train, develop, and lead diverse teams with supervisory experience in a fast-paced environment.
• Exceptional organizational skills with the ability to manage multiple priorities efficiently through time management strategies.
• Knowledge of payroll processing, bookkeeping practices, budgeting principles, and operational management best practices.
• Strong leadership qualities with a focus on employee orientation, training & development initiatives, and managerial communication skills.

Join us as an Assistant General Manager where your leadership will shape the future of our retail success! We value energetic professionals dedicated to excellence who want to grow their careers while making a positive impact on our customers’ shopping experience.

Pay: $45,000.00 - $50,000.00 per year

Work Location: In person