Technical Product Manager - Onsite

Job Title: Technical Product Manager

Job type- -12 months Contract

Location- Santa Clara, CA

Description Job Description

What You Get To Do In This Role Define product requirements with a strong focus on managing users within a learning management system, leveraging techniques such as user journey maps, sequence diagrams, and data models to improve the learner experience.

Collaborate with cross-functional teams to build and deliver scalable solutions for managing learners, instructors, and administrators across ServiceNow's learning platforms.

Lead the technical product management of the learning management system by working with analytics, user research, and product design teams to develop detailed functional specs that address user management and learning workflows.

Proactively work with internal teams and external customers to acquire a deep understanding of the learning needs, translating them into effective LMS features.

Simplify complex user and learning management problems into clear, actionable requirements for technical and non-technical stakeholders.

Develop and maintain data flows, functional specifications, and technical documents for features related to user profile management, course enrollment, certifications, and content tracking.

Manage the delivery of key user and learning management functionalities throughout the product lifecycle, including Proof of Concept (PoC), internal/external Beta, Public Launch, and subsequent iterations.

Define and track LMS performance metrics, focusing on how effectively the system supports user profiles, learning pathways, and overall platform engagement.

What We Seek To be successful in this role you have:

8 Years Minimum Product Manager Experience Required Hands on experience with development and management of a consumer-focused digital product

Ability to lead/influence business and technical teams in a matrixed environment

Familiarity with SaaS and/or cloud-based solutions

Background in software development, software testing, or technical consulting including experience with the Now Platform and other ServiceNow applications.

Well versed in agile methodologies and tools - including Confluence, Jira, Slack - and experience working in an agile/scrum environment.