Account Manager – Technology Advisory & Client Success

Account Manager – Technology Advisory & Client Success

Get IT Sense | Remote – U.S.

Compensation: $60,000–$75,000 Base Salary + Commissions

Employment Type: Full-Time, W-2

About Get IT Sense

Get IT Sense is a technology advisory firm helping businesses navigate the complex world of IT, cybersecurity, cloud, connectivity, communications, and emerging technologies.

We help customers evaluate solutions, identify the right technology providers, and make informed decisions that support their business objectives.

Our relationship doesn't end when a solution is implemented. We remain involved as a trusted technology advisor, helping customers manage provider relationships, resolve challenges, and plan for their evolving technology needs.

We're looking for an Account Manager who believes strong customer relationships are built through consistency, accountability, and proactive communication.

About the Role

We're seeking a highly organized, relationship-driven Account Manager to manage and grow our existing customer relationships.

You'll serve as a primary point of contact for assigned customers, ensuring they receive outstanding service, consistent communication, and ongoing value from Get IT Sense.

This role combines customer success, account management, and consultative sales. You'll be responsible for maintaining strong customer relationships, coordinating with technology providers, identifying customer needs, and recognizing opportunities for additional solutions.

This is not a cold-calling or traditional new-business sales position. You'll work with established customer accounts and collaborate with our sales and technical advisory teams to support their ongoing needs.

Key ResponsibilitiesCustomer Relationship Management

• Manage and strengthen relationships with an assigned portfolio of business customers.
• Serve as a trusted point of contact for customer questions, concerns, and technology needs.
• Maintain proactive communication and develop relationships with key customer stakeholders.
• Identify potential customer dissatisfaction and address issues before they threaten the relationship.

Strategic Account Management

• Coordinate and participate in quarterly business reviews (QBRs), executive account reviews, and technology roadmap discussions.
• Understand each customer's business objectives, technology environment, and evolving priorities.
• Track contract renewals, upcoming technology initiatives, and account opportunities.
• Collaborate with internal resources to ensure customers receive appropriate recommendations and support.

Provider Coordination & Customer Advocacy

• Coordinate with third-party technology providers regarding service issues, escalations, and account changes.
• Advocate for customers and help hold providers accountable for commitments and service expectations.
• Track outstanding issues and provide timely updates to customers.
• Support smooth transitions during implementations, renewals, and service changes.

Account Growth & Revenue Opportunities

• Identify opportunities to improve or expand technology solutions within existing customer accounts.
• Introduce customers to relevant technology services based on their business needs.
• Collaborate with sales advisors and solution specialists to develop proposals and support customer decisions.
• Contribute to customer retention and account revenue growth.
• Earn commissions on qualifying business in accordance with the company's commission plan.

CRM & Account Organization

• Maintain accurate account information, activities, follow-ups, and opportunities in HubSpot.
• Track customer commitments, meeting outcomes, renewals, and account action items.
• Ensure customer requests receive timely attention and follow-through.
• Coordinate internal and external resources to maintain a positive customer experience.

Qualifications

Required

• 3+ years of experience in account management, customer success, client services, or relationship management.
• Strong organizational skills and the ability to manage multiple customer relationships simultaneously.
• Excellent written and verbal communication skills.
• Confidence communicating with business owners, executives, and other decision-makers.
• A proactive approach to problem-solving and customer follow-through.
• Experience with CRM software and account management processes.
• Ability to identify business needs and discuss solutions in a consultative manner.

Preferred

• Experience in IT services, telecommunications, cloud, cybersecurity, SaaS, or managed services.
• Experience with HubSpot CRM.
• Familiarity with technology contracts, renewals, and provider management.
• Experience conducting customer business reviews and managing customer escalations.

Extensive technical expertise is not required. We're looking for someone who can build relationships, understand customer business needs, stay organized, and take ownership of results.

Compensation & Earning Potential

Base Salary: $60,000–$75,000 annually, based on experience.

In addition to a competitive base salary, Account Managers are eligible to earn commissions on qualifying revenue opportunities within their assigned customer accounts.

The position offers the stability of a base salary with additional earning potential as customer relationships develop and account opportunities grow.

Commission eligibility and payment terms are defined in the company's compensation plan.

Position Type

Full-Time, W-2 Employee

What Success Looks Like

• Customers receive consistent, proactive communication and account support.
• Customer relationships remain strong, with high retention and satisfaction.
• Account reviews and technology planning discussions are completed consistently.
• Provider escalations and customer issues are managed through resolution.
• Customer records, renewals, and opportunities are accurately maintained in HubSpot.
• New technology needs and account expansion opportunities are identified and appropriately pursued.

Why Join Get IT Sense?

At Get IT Sense, we believe technology recommendations should start with what's right for the customer.

You'll have the opportunity to build meaningful, long-term relationships with business customers while working across a diverse portfolio of technology solutions and providers.

This is an opportunity for someone who enjoys taking ownership of customer relationships, solving problems, and helping businesses make better technology decisions.

If you're proactive, organized, customer-focused, and motivated by both relationship success and earning opportunities, we'd love to hear from you.

Apply today to join Get IT Sense.

www.getitsense.com

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Nashville, TN 37204