Operations Manager Information Technology

About Us ------------

Georgia College & State University (GCSU) is the state's designated public liberal arts university, where students learn the essential skills to compete in a fast-paced and technology-driven global society.

The university prepares students for successful careers, leadership in communities, problem solving and life-long learning through personalized attention in a residential setting with opportunities for a variety of transformational experiences through its award-winning, high-impact practices.

One of only three selective universities within the University System of Georgia and a top 10 ranked public university in the Southeast, GCSU offers undergraduate degrees in more than 40 majors, more than 30 graduate programs, doctorates in education and nursing, professional certificates, and continuing education programs.

As a member of the prestigious Council of Public Liberal Arts Colleges (COPLAC), GCSU is committed to fostering a liberal arts environment that values academic preeminence, interdisciplinary inquiry and an inclusive learning community.

GCSU enjoys a strong reputation for academic excellence and nationally ranked programs according to US News & World Report, The Princeton Review and Colleges of Distinction - among other ranking sources.

Georgia College & State University takes great pride in combining the educational experience of a private liberal arts college with the affordability of a public university.

Faculty and staff are dedicated to student engagement and experiential learning through high-impact practices such as internships, service- and community-based learning, leadership development, study abroad opportunities, mentored undergraduate research and a capstone project that fosters intellectual curiosity, reasoned inquiry and critical thinking.

The university's beautiful and historic campus is located downtown in Milledgeville, Georgia, a charming college town of approximately 19,000 residents in Central Georgia, and only 90 miles southeast of Atlanta.

Milledgeville is also the home of noted American author and alumna, Flannery O'Connor, '45, and the college community enjoys many exciting literary arts programs at O'Connor's former home, Andalusia, a National Historic Landmark owned by the university.

Milledgeville is located on the banks of beautiful Lake Sinclair and Lake Oconee, allowing faculty, staff and students to take full advantage of the environmental and recreational benefits of being part of a lake community. For cultural, educational and leisure opportunities beyond Milledgeville - Macon and Atlanta are located within easy driving distances.

Georgia College & State University is dedicated to protecting academic freedom in addition to supporting freedom of expression as outlined in the University System of Georgia's Freedom of Expression and Academic Freedom policy and its Ethics Code of Conduct. For more information, visit us online at gcsu.edu.

Job Summary ---------------

The Operations Manager serves as the secondary office contact for the Chief Information Officer (CIO) and the Office of Information Technology, reporting directly to the CIO. This position manages campus technology purchases, provides project management support for large projects, performs administrative duties, and supports IT operations.

The Operations Manager interacts daily with a wide range of campus constituents, addressing routine problems and inquiries and elevating atypical situations to the appropriate technical or administrative staff.

Responsibilities --------------------

IT Operations Management - 25%

Oversees campus technology purchases, including receiving, processing, and maintaining documentation of technology purchases requiring CIO approval.

Works with campus units and IT to coordinate the documentation of tracked assets under $3,000.

Serves as the point of contact for Central Receiving on campus technology and IT purchases.

Project Management - 25%

Organizes team and stakeholder meetings, work sessions, resource allocation, and related activities in support of large-scale projects.

For large projects, monitors project progress and keeps project leadership informed of challenges such as resource availability, conflicts with scheduled work, and timeline slippage.

Maintains the decision register for major projects, communicating decisions to be made, decisions that have been made, and progress toward fulfilling decisions.

Purchasing - 20%

Serves as the primary contact for Office of Information Technology P-Card purchases, online payment requests, and department gas card usage.

Serves as back-up processor for IT procurement transactions during peak times and/or as directed by the CIO to achieve timely processing.

Monitors and maintains supplies for the Office of Information Technology.

Coordination - 15%

Serves as building manager for Chappell Hall, coordinating Facilities Management work orders and communicating activities and issues to building occupants.

Develops communications for the IT Department through Front Page, web pages, and social media.

Records Management - 10%

Oversees and maintains the electronic purchasing files for on-campus technology and Office of Information Technology purchases.

Assists the CIO in gathering data for reports and audit responses, including the annual institutional software inventory.

Other - 5%

Performs other related duties as needed to promote effective operations for the Office of Information Technology.

Duties may include assisting units during peak times or project implementation.

Required Qualifications ---------------------------

Educational Requirements

Bachelor's degree or equivalent with at least three (3) years of relevant experience; OR an equivalent combination of education and experience.

Required Experience

Advanced working knowledge of MS Office, Smartsheet, and other common office productivity software.

Experience managing procurement workflows.

Experience leading, or serving in a significant support role.

At least three (3) years of relevant experience.

Preferred Qualifications

----------------------------

Additional Preferred Qualifications

Certificate Associate in Project Management (CAPM) or Project Management Professional (PMP) certification.

Preferred Experience

Experience with PeopleSoft Financials.

Experience with University System of Georgia (USG) financial management and procurement standards.

Proposed Salary

-------------------

This position is a pay grade 8. The available salary range is $47,476 to $59,580. Starting salary within this range is based on relevant years of experience.

For more information about GCSU compensation practices, click here: https://www.gcsu.edu/humanresources/pay-grade-structure.

Required Documents to Attach

--------------------------------

• Cover Letter
• List of References
• Resume

Knowledge, Skills, & Abilities

-----------------------------------

ABILITIES

Ability to manage multiple projects with competing priorities and deadlines.

Ability to collaborate with cross-functional teams and subject matter experts.

Ability to maintain accuracy and quality in documentation, with close attention to detail.

Ability to identify atypical situations and elevate them to the appropriate technical or administrative staff.

Ability to exercise discretion and sound judgment when handling confidential information.

KNOWLEDGE

Knowledge of University System of Georgia policies and procedures.

Knowledge of Georgia College & State University policies and procedures.

Knowledge of procurement, P-Card, and online payment request processes.

Knowledge of asset tracking and records management practices, including documentation to support audits.

Understanding of waterfall and agile project management principles.

SKILLS

Strong presentation and facilitation skills for both in-person and virtual environments.

Strong written and verbal communication skills.

Strong organizational and time management skills.

Skill in gathering, organizing, and summarizing data for reports and audit responses.

Strong customer service skills in responding to inquiries and resolving routine problems.

USG Core Values

-------------------

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards.

More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

--------------------------------

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG). The Board of Regents prohibits discrimination on the basis of an individual's age, color, disability, genetic information, national origin, race, religion, sex, or veteran status ("protected status").

No individual shall be excluded from the participation in, denied the benefits of, or otherwise subjected to unlawful discrimination, harassment, or retaliation under, any USG program or activity because of the individual's protected status; nor shall any individual be given preferential treatment because of the individual's protected status, except that preferential treatment may be given on the basis of veteran status when appropriate under federal or state law.

Other Information

---------------------

This is not a supervisory position.

This position has financial responsibilities.

This position will not be required to drive.

This role is not considered a position of trust.

This position requires a purchasing card (P-Card).

This position will not travel.

This position does not require security clearance.

Background Check

--------------------

• Credit Report
• Criminal Background Check
• Education