Towing Operations Manager / Lead Tow Truck Driver

Job Summary

Pro 2 Tow is seeking an experienced, dependable Operations Manager / Lead Tow Truck Driver to help oversee the daily operations of our growing towing and roadside assistance company.

This is a hands-on leadership position, not a desk-only management role.

We need someone who can help manage drivers, answer and dispatch calls, handle customer and account issues, make operational decisions, and operate a tow truck when needed.

The ideal candidate will already understand the towing industry and be capable of becoming a trusted second-in-command who can help keep operations running smoothly without constant supervision.

Schedule

This position is primarily daytime, with most driving and operational responsibilities taking place during the day.

We strongly prefer someone who can also provide phone and dispatch availability between approximately 6:00 AM and 10:00 PM daily, including handling important customer calls, driver issues, dispatch needs, and operational situations as necessary.

This does not mean being physically on-site for the entire 6:00 AM–10:00 PM period. The position requires dependable availability and responsiveness outside normal daytime hours when needed.

Exact scheduling and on-call responsibilities can be discussed based on experience.

Responsibilities

• Answer incoming towing, roadside assistance, and customer-service calls
• Dispatch calls and coordinate drivers throughout the day
• Monitor driver ETAs, job progress, and service quality
• Operate a tow truck and perform towing or roadside assistance when needed
• Coordinate driver schedules and coverage
• Assist with private-property towing and impound operations
• Communicate with motor clubs, property managers, police agencies, customers, and business accounts
• Handle customer concerns and difficult situations professionally
• Make operational decisions when ownership is unavailable
• Supervise, train, and hold drivers accountable
• Help maintain company service standards and procedures
• Monitor trucks, equipment, and operational readiness
• Ensure jobs are properly documented and completed
• Help maintain relationships with company accounts
• Identify and resolve operational problems quickly
• Keep ownership informed of significant daily issues
• Help keep the business running efficiently without constant direction

Qualifications

We are looking for someone who is:

• Experienced in towing and roadside assistance
• Comfortable safely operating tow trucks
• Experienced with dispatching or coordinating drivers
• Comfortable answering phones and dealing directly with customers
• Dependable and punctual
• Organized and able to manage multiple issues at once
• Capable of making decisions independently
• A strong problem solver
• Professional and calm under pressure
• Comfortable using smartphones, dispatch software, and basic computer systems
• Able to lead drivers and maintain accountability
• Willing to take ownership of daily operations instead of waiting for instructions

Previous towing-industry management, dispatch, lead-driver, or supervisory experience is strongly preferred.

Driver Requirements

• Valid driver’s license
• Acceptable driving record
• Tow truck operating experience strongly preferred
• Knowledge of safe towing and roadside procedures
• Ability to meet applicable insurance and background requirements

Compensation

$78,000–$130,000 per year

Compensation will depend on:

• Towing experience
• Management experience
• Dispatch experience
• Ability to independently oversee daily operations
• Availability
• Driving responsibilities
• Leadership ability
• Overall value brought to the company

For the right person, this can become a long-term leadership position with significant responsibility, stability, and earning potential.

Ideal Candidate

This position is a strong fit for an experienced:

• Tow truck driver
• Lead driver
• Dispatcher
• Tow supervisor
• Towing operations manager

We are looking for someone who can answer the phones, dispatch the calls, manage the drivers, solve problems, and get in the truck when needed.

If you are the type of person who takes responsibility, stays calm under pressure, and knows how to keep a towing operation moving, we want to hear from you.

How to Apply

Please apply through Indeed and include:

• Your towing experience
• Tow truck types you have operated
• Dispatch or management experience
• Supervisory experience
• Availability
• A short explanation of why you would be a good fit to help manage a towing operation

Pay: $78,000.00 - $130,000.00 per year

Benefits:

• Employee discount
• On-the-job training

Work Location: In person