Account Manager (Label and Packaging)

Job Title: Account Manager

Location: Cleveland OH

FLSA Status (Exempt or Non-Exempt) Exempt

Division & Department: PrinTech, Label Sales

Reports To: VP of Sales, PrinTech

Position Summary:

Sales focused position managing current customer needs and assisting Account Executive on securing new business. Manage daily activities of current customers and look for new opportunities within assigned accounts. Assist with new customer activities focused around securing and establishing new accounts.

Work closely with the Account Executives tasked with prospecting and developing new business.

Duties/ Responsibilities:

• Manage daily sales activities within assigned accounts.
• Perform daily customer support to include: quoting, order processing, shipping requirements/inquiries, billing inquiries.
• Work closely with assigned sales professional on developing additional revenue opportunities within other assigned accounts.
• Mentor, develop, and train Sr. Client Account Specialists.
• Obtaining accurate specifications from customers with proper customer approvals, where applicable.
• Assist with managing and maintaining customer activity within assigned accounts. This will include entering orders and releases, inventory analysis and trending, quality control of materials, quoting, and initiating and monitoring corrective/preventative actions.
• Assist sales professionals with managing customer inventory within assigned accounts.
• Knowledgeable in performing discovery process with prospective customers
• Knowledgeable in our ERP. Required to demo and assist in implementation.
• Work with sales representative or management, when required, on any sales activities with prospective GBS customers. Activities would include such activities as discovery, analysis, creating specifications, setting up new customers, etc.
• Develop a thorough understanding and the relevance of GBS products and services to the market, to better upsell and cross-sell to clients.
• Manage time and resources effectively to meet objectives.
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Work with sales professionals and sales management as team member on major account opportunities and communicate within them regularly.
• Build and strengthen client relationships to achieve long-term partnerships; act as the main point of contact in all matters relating to client concerns and needs
• Other duties and projects as assigned.

Required Skills and Abilities:

• Ability to develop business processes and/or best practices.
• Ability to communicate, present to, and influence key stakeholders at all levels of an organization
• Strong problem-solving, self-awareness, and relationship development skills.
• Ability to multi-task, maintain organization, and accurately prioritize in a fast-paced, customer-facing environment.
• High energy self-starter who can learn and adapt quickly, and engage clients while possessing the ability to resonate with the prospect's situation and detect needs.
• Thrives in a collaborative and dynamic team environment, with active listening, negotiation, presentation, and conflict resolution skills.
• Proficient and efficient use of computer applications and software for presentations, project management and all forms of communication such as: Microsoft Office Suite or equivalent software.
• Excellent written, interpersonal and oral communication and collaboration skills, including a client-driven approach with a can-do attitude.
• Strong attention to detail and project management skills, along with independent judgement.

Education and Experience:

• Bachelor Degree – Business/Marketing preferred, or equivalent job experience.
• Minimum of 2 - 4 years of account manager/sales related experience.
• Experience in the Printing Industry preferred, but not required