Business Systems Analyst

Business Systems Analyst - Americas

• Be the connection between our US business and Global IT
• Improve business processes across D365, EDI, reporting and automation
• Hands-on role partnering with teams across our Charlotte operation
• Hybrid - In office Tuesday through Thursday

We’re looking for a Business Systems Analyst to join our team in Charlotte, NC, helping connect the needs of our US business with our Global IT capability.

This is a genuinely business-facing technology role. You’ll spend your time working with teams across Operations, Supply Chain, Sales, Customer Service and Finance to understand where processes or systems aren’t working as well as they could, investigate the problem and turn business needs into clear requirements and practical improvements.

You’ll also serve as a key local technology contact for the US team, helping to assess and clarify technology-related issues, gather the relevant information and coordinate with Global IT or specialist partners to ensure issues are progressed through to an appropriate resolution. The role:

• Work with stakeholders to understand business problems, pain points and opportunities for improvement
• Map processes and translate business needs into clear requirements and acceptance criteria
• Investigate D365 issues across sales, purchasing, inventory, warehousing, logistics and related processes
• Act as a local point of contact for US technology issues and coordinate with our Global IT teams
• Analyse recurring EDI and system integration issues and help coordinate solutions
• Work with operational data and reporting needs to improve visibility and decision-making
• Help define and validate Power BI reporting requirements
• Identify sensible opportunities for AI, workflow automation and process improvement
• Coordinate UAT, business readiness, documentation, training and adoption for system changes in the region

The successful candidate should have:

• Prior experience in business systems analysis, ERP analysis, business applications or a similar business-facing technology role
• Practical ERP experience, with Microsoft Dynamics 365 F&O strongly preferred
• Strong requirements gathering, process mapping and problem-solving capability
• Understanding of EDI or system integrations
• Working knowledge of data analysis and reporting, with Power BI exposure desirable
• Confidence working with both operational stakeholders and technical teams
• Experience in manufacturing, distribution, logistics, wholesale or retail would be advantageous
• Exposure to Power Platform, Copilot Studio, workflow automation or practical AI applications would be a bonus

Benefits & Culture

• GALE Safe - Focused safety culture and practices
• Competitive remuneration
• Supportive leadership and connected team environment
• Opportunities for professional learning and development
• Flexible working supported
• Staff product discounts

About GALE Pacific:

GALE Pacific is a public company (ASX: GAP) and employs over 400 people around the globe, operating in Australia, China, the United States, Europe and the Middle East. The opportunities for growth are endless.

GALE Pacific has grown from its base in high quality polymer shade fabrics to be a marketer of products that enhance your home lifestyle and deliver smart and practical solutions across a broad range of domestic and commercial applications.

The Cancer Council has endorsed our core range of products, providing a trusted validation our products can aid in the protection against the harmful effects of the sun.

GALE Pacific is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need, not personal or protected attributes. We welcome applications from all cultural backgrounds and experiences.

Please advise our team if you require assistance throughout the recruitment process.

As part of our recruitment process, candidates may be asked to complete online psychometric testing, medical assessments (including Alcohol & Other Drug) and onsite / virtual interviews.