Dealer Support/Account Manager

[[JD_HEADING:Dealer Support/Account Manager Job Summary

The Dealer]]

Support/Account Manager is responsible for handling Dealer accounts at Impact Security.

The Dealer

Support/Account Manager must build and maintain a strong relationship with the assigned dealer network to ensure success for all parties. They will be the lead point of contact for all dealer matters, anticipate their needs, work within the company to ensure deadlines for the dealer/account are met, and help the dealer succeed.

The position will also bring in new business from existing relationships and will develop new relationships with potential clients/dealers.

Dealer Support/Account Manager Duties and Responsibilities

· Developing a solid and trusting relationship between clients/dealers and Impact Security

· Resolve customer service issues and complaints

· Developing a complete understanding of dealer needs and Impact Security capabilities

· Anticipating account changes and improvements

· Managing communications between dealers/clients and internal production, administration, finance, installation and marketing teams

· Strategic planning to improve dealer/client results

· Negotiating contracts with the client and establishing a timeline of performance

· Establishing and overseeing internal budgets with the company and external budgets with the client

· Working with design, sales team, creative, advertising, logistics, managers, marketing, production, installation and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all client needs met

· Collaborating with the sales team to maximize profit by up-selling or cross-selling

· Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

· Meeting all client needs and deliverables according to proposed timelines

· Analyzing client data to provide customer relationship management

· Expanding relationships and bringing in new clients

Dealer Support/Account Manager Requirements and Qualifications

· Able to multitask, prioritize, and manage time efficiently

· Goal-oriented, organized team player

· Encouraging team and staff; able to collaborate, mentor and lead

· Self-motivated and self-directed

· Excellent interpersonal relationship skills

· In-depth understanding of dealers and their position in the industry

· Eager to expand the company with new sales, clients, dealers, and territories

· Able to analyze data and sales statistics and translate results into better solutions

· Bachelor's degree in marketing, business administration, construction management, sales, or related field, or comparable record of sales leadership experience.

· Three (3) years previous work experience in sales, management, account management, or relevant experience.

· Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person

· Basic computer skills, and experience with CRM software, Microsoft Office Suite and NetSuite

· Strong negotiation skills, with ability to follow-through

· Ability to multitask and manage more than one client/dealer account

· Proven results of delivering client solutions and meeting sales goals

· Travel approximately: 30%

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift to 25 pounds at a time.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person