Desktop Support Engineer - Tier 2

We are a staffing agency currently hiring skilled Desktop Support Level 2 (L2) Technicians on behalf of Field Services Network (FSN), a U.S.-based company.

We are looking for experienced IT support professionals with strong troubleshooting skills and hands-on experience resolving desktop, hardware, software, operating system, and network issues.

If you have experience in Tier 2 IT support and enjoy solving technical problems, we encourage you to apply!

Key Responsibilities

• Provide Level 2 (L2) / Tier 2 desktop and technical support.
• Troubleshoot Windows, macOS, and Linux operating systems.
• Diagnose and resolve hardware, software, VPN, and network connectivity issues.
• Support Active Directory, user accounts, and access management.
• Work with SCCM, ServiceNow, and Jira.
• Resolve escalated IT support tickets and system issues.
• Assist users with desktop, laptop, and peripheral troubleshooting.
• Maintain accurate records of incidents, solutions, and service requests.

Requirements

• Previous experience in Desktop Support, IT Support, or Technical Support.
• Strong knowledge of Windows, macOS, and/or Linux.
• Experience troubleshooting hardware, software, and network issues.
• Familiarity with Active Directory, SCCM, ServiceNow, or Jira.
• Excellent problem-solving and communication skills.
• Ability to work independently and manage support requests efficiently.

Work Authorization

Candidates must be legally authorized to work in the United States. Visa sponsorship options will be discussed during the interview process and may be available for qualified candidates who are the right fit for the position.

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Job Types: Full-time, Part-time, Contract

Pay: $20.00 - $38.00 per hour

Benefits:

• Flexible schedule

Work Location: On the road