Information Technology Manager

Company Description Forward Systems – Managed IT helps small and midsize businesses grow through the effective use of information technology. The company provides a full suite of enterprise-grade tools and services, tailored to organizations that need robust IT support without the complexity of building it themselves.

Forward Systems enables clients to keep their focus on core business operations while the team manages and optimizes their IT environments. As a partner of the Greater North Fulton Chamber, Forward Systems is actively engaged in the local business community and committed to long-term client relationships. Role Description The Information Technology Manager is a full-time, on-site role based in Alpharetta, GA.

This role is responsible for overseeing day-to-day IT operations, including network and server administration, endpoint management, and support for business-critical applications. The IT Manager will plan and implement IT projects, manage vendors and service providers, and ensure systems are secure, reliable, and aligned with business needs.

Responsibilities include supervising support staff, responding to escalated incidents, maintaining documentation, and enforcing IT policies and standards. The role also involves collaborating with leadership to define IT strategy, budgeting for technology investments, and identifying opportunities to improve performance and efficiency for small and midsize business clients.

Required Experience

• 8+ years in IT, including 3+ years leading technical teams, ideally inside an MSP.
• Track record running a service desk to SLAs in a multi-client, ticket-driven environment.
• Deep hands-on knowledge of Microsoft 365, Entra ID, Windows Server, Intune, networking (firewalls, switching, WiFi, VPN), Google Workspace and backup/DR.

Working fluency with MSP tooling

PSA (Kaseya / Halo), RMM (Kaseya VSA / N-able N-central / Addigy), documentation and security stacks. Strong grasp of cybersecurity fundamentals and frameworks such as CIS Controls or NIST CSF. Possess skills in IT operations and service management, including incident handling, change management, documentation, and vendor coordination.

Comfort with service metrics and the financial side of managed services (agreements, utilization, margin). Clear communicator who can calm a frustrated client and explain risk to a non-technical executive. Preferred Experience and Certifications ITIL 4 Foundation or higher.

Certifications such as Microsoft Azure Administrator, CISSP, CISM, Security+ or CCNA. Experience supporting regulated clients (healthcare, finance, manufacturing). Scripting and automation experience (PowerShell, RMM automation).

Bachelor's degree in IT, Computer Science or a related field, or equivalent experience.