Quality Assurance Analyst

QA Tester – Loyalty Systems

Location:

Chicago, IL – Hybrid, 3 days onsite per week

Schedule:

Monday–Friday, 8:30 AM–5:00 PM

Interview Process:

Video Interview + In-Person Technical Interview

What You’ll Do

• Review business requirements, use cases, and functional specifications to understand testing scope and expected outcomes
• Create detailed

test plans, test cases, test scripts, and test scenarios

• Execute manual functional, integration, UAT, and end-to-end testing
• Validate development deliverables against business requirements and expected functionality
• Test complex

loyalty program functionality

, including:

• Points accumulation and redemption
• Loyalty tiers
• Program rules
• Rewards and milestone-based awards
• Multiple batches and transaction processes
• Perform

financial and transaction testing

to validate points, awards, calculations, and overall data integrity

• Verify that transactions are processing correctly and that calculations and business rules are executing as expected
• Identify, document, track, and retest defects through resolution
• Analyze test results and communicate testing progress, results, outstanding issues, and risks
• Partner with business stakeholders to plan and execute

User Acceptance Testing (UAT)

• Assist with test environment setup and test execution preparation
• Perform smoke testing during production deployments
• Help establish and maintain QA processes, testing standards, and best practices
• Perform API testing using tools such as

Postman or Insomnia

• Work with APIs, databases, and Kafka as part of testing and troubleshooting
• Understand database information and validate data without needing to develop complex SQL queries
• Collaborate closely with Project Managers, Test Managers, developers, business stakeholders, and other members of the technology team

What We’re Looking For

• 5+ years of hands-on software testing experience

, preferably supporting major application integrations and/or enterprise application releases

• Strong experience with

manual software testing

• Experience creating and executing test plans, test cases, and test scripts
• Strong understanding of software testing methodologies and QA best practices
• Experience with functional, integration, UAT, and end-to-end testing
• Strong analytical and problem-solving skills with the ability to identify issues and determine expected versus actual results
• Experience testing

financial transactions, calculations, data integrity, or complex business rules

is highly valued

• Ability to understand and test complex loyalty or rewards program functionality
• Experience with

API testing

and tools such as Postman or Insomnia

• Working knowledge of databases and data validation
• Exposure to

Kafka testing

is a plus

• Experience with

Jira, Confluence, and Zephyr

or similar test management tools

• Experience working in a collaborative, team-oriented environment
• Excellent written and verbal communication skills
• Ability to prioritize and manage multiple testing activities in a fast-paced environment
• Proficiency with Microsoft Word, Excel, and PowerPoint

Preferred Experience

• Experience testing

loyalty, rewards, points, financial, or transaction-based systems

• Hospitality industry experience
• Experience with enterprise application integrations
• Experience with Zephyr or another test management platform
• Experience with automated testing tools or automation frameworks, although

automation is not the primary focus of this position

• Experience with reporting and ad hoc query tools
• Experience with Kafka and event-driven systems
• Experience with browser/device testing tools such as BrowserStack

Education

• Bachelor's degree preferred
• Equivalent extensive experience in enterprise application testing, test planning, and test execution will be considered